204
simotaqi
107d

The spam denier
_____

An old phone conversation with a client:

Me : Hello

Client : My website and server are suspended? why is that?

Me : Your server sends spam messages.

Client : We do not send spam messages, we are on vacation, there is none in the office.

Me : Yes, but it is not necessarily you, according to our logs, your server sent spam messages in Chinese and Russian, so someone from Russia or China....etc.

Client : I do not believe you, we do not speak russian or chinese, how could we then write spam messages in those languages?

Me : I told you, maybe someone exploited some vulnerability in your website or server firewall. And if you want to activate your services, please check with your webmaster and sysadmin to secure your ....

Client: I tell you my son, because I am old and I have more life experience than you ... I am 60 years old and I tell you, spam does not exist, and YOU suspended my website and server, and created issues to sell me more of your solutions and services.

I won't check my server, I won't hire a webmaster or a sysadmin, AND YOU WILL ACTIVATE MY SERVER NOW !

(I suddenly realized that I am talking to a wall, so I switched to a robotic tone).

Me : Please resolve the issue to activate your services..

Client : YOU WILL ACTIVATE MY S...

Me : Please resolve the issue to activate your services...

Client : WHAT IS THIS SPAM STORY ANYWAY, I DO NOT BELIEVE YOU ...

Me : Please google that word and you will understand what is spam is...

Client : YOU ARE F**ING LIARS, SPAM DOES NOT EXIST... ACTIVATE MY WEBSITE N.... Beeeep !

I hang up.

Well, I thought about configuring an automatic response for this client, or a for-loop.

His voice was really unpleasant, as if he is a heavy smoker.

Comments
  • 50
    Yeah, some people should better opt for managed websites where security and stuff is done by the hoster.

    Btw., the "devrant" category is only for things related to this platform. Normal developer rants are just "rants".
  • 22
    @Fast-Nop Yes, I realized that, I am new here ... i wanted to change it but I see that the edit button is no longer there. Thank you !
  • 7
    Present the guy with logs - if there's an open ticket, post it there. Point with a finger to him: your shit got fucked and our company is going to get in shit (thinking blacklists and spam lists) if we reactivate your server and you don't fix it.
  • 9
    "Objective reality does not change to suit your liking. Stop denying and fix. your. shit. If you don't want to, you're in good company: I don't either. Now good day."

    To any response: "This is your problem to fix."
  • 6
    That's exactly the reason why I booked a managed server.
    Yes, I could do it on my own, but I lack the time to be around 24/7 if any sucker finds the one way in I didn't think of.
    And there is always this one more way in...
  • 6
    @Yamakuzure especially because a hoster will have many servers with the same config and scripted deployment so that the effort _per server_ scales down.
  • 7
    Instant fav 😁 you tell them what's up!!!
    Welcome to devRant by the way!
  • 1
    @Yamakuzure Totally agree, managing servers safely is a job.
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