I just logged into my bank account to see that everything has changed. More basic, primitive styling and in general it is shit. Why am I ranting about this, because I could tell from looking that it has been done to be more mobile friendly. Sure enough I resized the screen and everything snapped into place like it would on a mobile.

Now I've got to put up with an inefficient and more time consuming UX all because some twat in the bank has decided to pander to mobile devices nearly ten years after they've been introduced even though there's already a mobile banking app for that.

Responsive design is like living with a dwarf, because one of you is small, nobody else is allowed to have cupboards on walls anymore. Bastards!

  • 10
    To be fair, that isn't a problem of responsive design in itself, but of the execution that didn't put priority on desktop usage.

    It's probably because their analytics said that only very few customers use desktops, so why bother. And apps - people hate to install an app for everything. For online banking, it makes sense to get rid of the app at all in favour of a PWA.

    Advantage: instead of having to maintain a website, an Android and an iOS version, you have only one thing, and you don't hav to deal with Apple's store admission.
  • 1
    I felt the same with the last update of ING's dashboard. It's not "bad", but not adapted for desktop use, let alone on an ultrawide.
  • 2
    @Fast-Nop there’s no way banking platforms are used more on mobile and if they are it’s only for balance peeks. Real banking, the reason most of the functionality you see on mobile exists is for users that sit down at their desktop and micromanage their accounts. Companies with their shit together like capital one offer a sneak peak feature that shows your balance in your iOS android notification bars so they can not only offer a more convenient method of checking but PROPERLY track users needing full functionality
  • 1
    @dUcKtYpEd well doing such a redesign without having the usage stats evaluated would of course be dumb.

    However, it may well make sense NOT to track users that need full functionality - if these are a tiny minority and don't bring disproportional much profit.

    Dropping features that nearly nobody needs will impact these few users negatively, but all other users can enjoy a simpler interface that isn't cluttered with stuff they don't need.

    Or one could implement some sort of "advanced" toggle for the power users, but the question is whether the profit they bring is worth the effort - and also whether they will actually be annoyed enough without that advanced mode to change their bank.
  • 1
    I see it like this. You can make designs awfully simple, but if they don't cater under the table power user features subliminally, then they are oversimplified.

    But send me your login data and I'll gladly take a closer look.
  • 1
    This is why I like to design websites that can auto-resize for any size of window.
  • 0
    @beggarboy you can have the login but I think you'll be disappointed with the bank balance :)
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