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I'm responsible of the smooth operations of the platform, i.e. I'm responsible if something doesn't work. As I'm the technical leader, cofounder and original developer.
However I have no control on installations scheduling, on feedback from customers, on new features planning, on installations tasks performed by the team. No resources whatsoever.
And everybody NEEDS me to perform even small tasks. I would delegate and automate if only I had the time to explain and develop scripts.
But I have zero time. So basically everybody is counting on me working 15 hours per day to get things done.
And one person is also claiming to be "in charge of operations".
He is actually only in charge of me.
I cannot exit from this vicious circle.
I'm like the house doormat.
rant
doormat