"I need a way to create PDFs from word documents"
"OK, here's Cute PDF, just print to it"
"Great, how does this work with my pdf letterhead?"
"Oh, well that's different, we'll need to create a word template with the letterhead pieces from the PDF. Here you go."
"OK, how do I merge the word documents generated by my fuckmess of a CRM software system?"
"You can copy and paste it, or we can purchase this software for you that should be able to do it"
"Why didn't you install that software first? You guys are useless"

Alright buddy, fuck you too. I'll be sure to automatically assume that even though your initial email is a full, complete request, that there's more behind it and read your mind through the email going forward.