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@AlmondSauce if these customers [businesses] are tols we are their point of contact, they reach out to us and we ignore them... Does not look well on our reputation. Yes, we will prove eventualy this was not our fault. But the damage will be done. Everyone will again read headlines about us fucking up our country again. Whatever happens afterwards, whatever defence tactics we take, in will have much lower effect on the public than the first headlines, basically calling us shitheads, thieves, traitors of our country.
We have already walked this path with another, much more massive gov project - a national level eHealth. -
@netikras Oh no, I'm advocating the opposite of ignoring them. I'm advocating you tell them, plain as day and very clearly, that (government department / whoever else) has rescinded on contractual terms and refused payment, so you can't provide these services for free.
When you've done that, if it's appropriate, *then* you jump in and maybe help them a *little bit*, just enough to get them on course, but state you really can't dedicate any more resources to this without having the contractuals in place.
Had a similar situation with a government department once here (all be it a significantly smaller project.) With the above approach, businesses were incredibly understanding towards us, and reigned down like a ton of bricks on said government department. We were seen as the understanding and knowledgeable ones desperately trying to help an incompetent department.
Perhaps the culture where you are is different, and it won't work so well. Certainly did for us, however. -
@AlmondSauce I am very glad to hear it worked for you!
Well I'm not the decision maker, there's not much I can do :) I don't even work on that project any more. It's now up to mgmt to make the call.
And now they are threatening us... Brilliant!
- they refuse to sign a legal agreement with us [for our services]
- they only gave us a verbal promise they will pay for our services
- they revoke lots of our accesses
- another company is taking over their product we were hired to look after before. Now they demand us do things for them for free
- a few integrations are malfunctioning with premature EOF [while reading a response]. I had escalated this with the most throughout case analysis I have done in my entire life. Three times over the last 2 years. Explaining every single detail that needs to be done, how, by whom and how to interpret the results. Escalations went to their high level mgmt. And directly had been rerouted to /dev/null...
- now they asked us to fix this whole shit. For free ofc, they have no money to pay us..
- they begged
- when that didn't work - they started threatening to route all their customers' complaints to us and flood us with them
at first I was proud to work on their project. I didn't want to leave it when my manager asked me to. A national level project, making a difference for my own country. But now.....
that's gov, my friends. That's politics and power games.
rant