Fuck you Scaleway! With a large rusty spiked pole!
Yesterday you locked my account due to "suspicious activity" and asked me for ID to verify me for "anti-fraud reasons". Fair enough. I comply, and you unlock my account.

Today, another person from support locks my account AGAIN, saying that I haven't yet replied and requests that I send you my ID *AGAIN*.

Either you motherfuckers have no fucking clue how to handle a fucking support ticket, or your answers are NOT FUCKING CLEAR.
Fuck you and your free credits, I'd rather spend money on a service I can actually rely upon.

"Low quality document"

Since when is 16 Mega Fucking Pixels "Low quality"??

Get fucked

So, why did you get locked in the first place? What did you do?

@Linux that's an excellent question. The answer to which is "fucked if I know".

All I did was create a few test server and deleted them, plus one big server that I've been running since the beginning.

Now, I understand that a fresh account creating an expensive resource may seem suspicious - hence why I quickly complied with the first request.

But unlocking my account just to lock it again 24 hours later saying that I never replied to the first request is fucking stupid.

It's even more stupid if they then reply again saing that my first picture was "low quality":

- since when is 16MP, in good focus, considered "low quality"?

- isn't there a contradiction? First they say I never replied, now they say it's low quality

Also, their last reply to my ticket had incredibly poor grammar and spelling.

Now, I understand the occasional typo, but if they're trying to look professional they should at least make an effort.

Otherwise they're just wasting my time.

@Linux well, after two days they finally told me what the issue is about: me trying to use credit cards from the country I live in, while abroad.

I get that credit card fraud is a big issue, but they could at least have opened with that straight away, instead of toying around for two days and unlocking/relocking my account.

Aah, I understand. It is an extremely tricky question, and hard to deal with also..