105
linuxxx
29d

I suddenly remembered this after being gone from my previous company for nearly a year.

So, I worked there as a tech supporter and Linux engineer.
What would often happen was clients calling with an issue regarding software of some sorts and about half the time, instead of LOOKING AT THE GODDAMN ERROR MESSAGE they'd just click it away fast and complain shit wasn't working.

I specifically remember this one case:

*big client mails complained that one of their clients' email isn't working. Screenshots weren't possible apparently so after emailing back and forth for way too long, we decide to do a screen sharing session (which we never do).*
(for the record, already emailing for hours, client very frustrated, me as well because the behavior of the software sounds impossible)

Me: alright, close everything, then open it again so I can see what happens.
Client: *opens mail client, error appears, client clicks error away faster than an arch user being able to mention they use arch*
Me: uhm.... I assume you already know what that message said and that it has nothing to do with the issue?
Client: it has nothing to do with the issue.
Me: okay... But have you at least looked the message?
Client: no but it has nothing to do with the issue.
Me: but, how'd you know if you won't look at it?
Client: it has nothing to do with the issue, okay?
Me: okay.... so, what's happening here?
Client: the user isn't receiving email anymore at this point!
Me: alright, have you checked the settings and everything?
Client: of course, all good
Me: okay but can we at least restart the software again to at least check the error message?
Client: FINE. *restarts client (pun intended, of course)*
Error message: username or password incorrect, can't connect to the server.
Client:..........
Client:............
Client:...............
Client:..................
Client:.....................
Client:..................
Client:...............
Client:............
Client:.........
Client: 😐
Client: 😶
Client: 😅
Client: 😬
Client:..... Right, I changed the password...
Client: *sets correct password*
*poof, error message gone*
Client:..... Thanks 💀
Me: you're welcome 😄

💀

Comments
  • 38
    This reminds me why I would never be able to do IT support.
  • 22
    those fuckers should be sterilised, no questions asked no second thoughts
  • 2
    You really need some real patience to work IT, that's for sure. I find a lot of the times you're not fixing the system you're fixing the people
  • 2
    he was right, the message had nothing to do with the issue. for it to be relevant to the issue, the error message would have to say: "Error: User is a fucking moron"
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