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flakyjake40
8y

Had a configure issue on a site running through CloudFlare hosted at WPEngine. Support on chat guy says "can I take a look at your setup" so I screenshot him! He says they're are new ways to point to WPEngine whilst using SSL so I say OK and he points me to a support article which seems accurate. He then says now I want you to change two records so I say ok (not thinking) which I do (stupidly)

Result site no longer reachable.

What do I do now? He says very seriously "you need to wait 24-48 hours for the DNS to propogate"

"Your joking it's a huge site with 20k visitors per day with advertisers on it"

"I'm sorry there is nothing I can do until the DNS YOU changed has propagated"

"I changed?" "Yes you changed the CloudFlare settings"

"You told me to!"

"Is there anything else I can help you with?"

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Comments
  • 1
    8y
    I pity such support personnel. Neither knowledgeable nor helpful
  • 2
    8y
    Hey just make sure your TTL value is small enough to accommodate such changes.
  • 0
    8y
    @tocttou yeah... set ttl to 5 minutes.
  • 2
    8y
    Thing is chaps I knew all this, I just got suckered in thought he was doing something clever! Left me like a drowning rat as soon as he realised what he'd done!
  • 1
    8y
    Feelsbadman. We need twitch memes for this one @trogus @dfox
  • 5
    8y
    Although DNS propagation takes a couple of hours. In my experience ever since I signed up for cloudflare 4 or 5 years ago, is that the DNS updates take a couple of minutes to update, usually almost instantly.
  • 1
    8y
    One of his switches was to disable CloudFlare DNS (orange icon). Fortunately I contacted CloudFlare and they sorted it all out for me if a little angst as they were blamed for it.

    Managed to get site up and running in 10 minutes without the help of WPEngine who promptly disappeared from the chat.
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