41
AleCx04
13d

Because of the pandemic and how most of the people in my institution's I.T department are working from home we were asked to route calls from our work extension to our home phones. I did it to my cellphone and some of the calls that I get are hilarious, yet annoying. Annoying because we have a bunch of boomer ass people making the most ridiculous calls.
Being that the calls are not registered into our phones they just show the random number from which x person is calling.

Just right now my phone rings aaaand:
Me: "Hello?"
Boomer: "YES <tech support technician's name which is obviously not mine> I NEED YOU TO FIX MY EMAIL IT IS NOT WORKING AND MY LAPTOP IS NOT WORKING"

Me: "I am sorry, I don't know how did you get this number, but what we can..."

BOOMER: WELL CAN I PLEASE SPEAK TO THE TECHNICIAN? I NEED THIS TO GET FIXED RIGHT NOW

Me: As I was saying, we can attempt to send an email through your phone's outlook app if you have it installed or I can send an email asking them to contact you since you are reaching an entirely different dep..."

Boomer: "DID YOU NOT HEAR ME! MY LAPTOP IS NOT WORKING AND I CAN'T SEND EMAILS AND I DON'T WANT TO USE MY PHONE, I WANT TO USE MY LAPTOP"

Me: Did YOU not hear me? I just said that I can send an email for you since my computer is working properly, at the same time, not wanting to use your phone to send an email when you have no other option available is more of a YOU problem, it is not mine

Boomer: EXCUSE ME! WHO DO YOU THINK YOU ARE TALKING TO? i AM THE MANAGER OF <X> DEPARTMENT

Me: nice to meet you I guess, I am the MANAGER of X department as well, i have been told that for issues with my attitude I can just toss you over to <Director of IT> if you wish.

Boomer: Oh....no...thank you, I will send an email through my phone and see if that works.

Some background: The Head of my department is a hardass that is not scared to tell people to fuck off when they are messing shit up and he is very protective of all of us. I love this man and have personally followed the dude through hell when no one else came through. If they think I am bitchy that dude would throw down an entire house over people being dense, and even though he is a boomer himself (age terms) he despises the general attitude of entitled people from his generation.

10/10 I love my boss and hope to heaven that all of you find similar leaders.

Comments
  • 5
    Good for standing up, you did well!

    edit: I didn’t expect anything less from Texas
  • 5
    A good boss can make hell of a difference to work environment.
  • 3
    @010001111 it's got its bad places like everywhere else, but I quite like it here and I greatly dislike yelling over the phone over a simple google search type of boomers.

    Talked to the tech afterwards...the issue? this dense person didn't have her internet connection on...yeah, she hadn't even connected to her wifi. Best part? she has a masters degree and I heard something about her getting a phd soon. Don't know if it is true but oh well.
  • 1
    @AleCx04 hahahahahahah what the fuck?!!!
  • 1
    @F1973 it's crazy but it ain't the first one. Had another lady calling in cuz she wasn't getting anywhere with Netflix customer service on a password reset... I told her that it was fairly simple, to send the reset instructions to her email account, she was adamant on doing that shit over the phone with the reps at netflix(i think it was netflix) and I just ended up telling her that 1. tech support was not my department and 2. stop calling our tech support for non work related issues. She made a huge fuzz about it. One of the techs brought me a coke zero for it lol
  • 1
    @F1973 I try to be a good boss for my guys, and I try to follow much of the example from my boss. Dude does has his quirks, he is very controlling of everything that happens and wants to be everywhere which sometimes gets annoying, but in the end his heart is in a right place, he just doesn't want to be caught off guard when it comes to defending us.
  • 1
    @AleCx04 Why would someone call you to reset their Netflix password (unless you work at Netflix)?

    Yes, I too had a boss who was controlling and was of same nature. He shielded us from all the heat and grilled us in private but was really good and I learned a lot from him.
  • 1
    @F1973 her reasoning was "it has to do with computers" 🥴
  • 1
    @AleCx04 Do you need a beer or something bro because after dealing with such genius people, I couldn't function.
  • 1
    @F1973 I do 😭😭 I have been drinking more now during the he pandemic than I ever had before
  • 1
    @AleCx04 pandemic is very stressful man.
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