Because of the pandemic and how most of the people in my institution's I.T department are working from home we were asked to route calls from our work extension to our home phones. I did it to my cellphone and some of the calls that I get are hilarious, yet annoying. Annoying because we have a bunch of boomer ass people making the most ridiculous calls.
Being that the calls are not registered into our phones they just show the random number from which x person is calling.

Just right now my phone rings aaaand:
Me: "Hello?"
Boomer: "YES <tech support technician's name which is obviously not mine> I NEED YOU TO FIX MY EMAIL IT IS NOT WORKING AND MY LAPTOP IS NOT WORKING"

Me: "I am sorry, I don't know how did you get this number, but what we can..."

BOOMER: WELL CAN I PLEASE SPEAK TO THE TECHNICIAN? I NEED THIS TO GET FIXED RIGHT NOW

Me: As I was saying, we can attempt to send an email through your phone's outlook app if you have it installed or I can send an email asking them to contact you since you are reaching an entirely different dep..."

Boomer: "DID YOU NOT HEAR ME! MY LAPTOP IS NOT WORKING AND I CAN'T SEND EMAILS AND I DON'T WANT TO USE MY PHONE, I WANT TO USE MY LAPTOP"

Me: Did YOU not hear me? I just said that I can send an email for you since my computer is working properly, at the same time, not wanting to use your phone to send an email when you have no other option available is more of a YOU problem, it is not mine

Boomer: EXCUSE ME! WHO DO YOU THINK YOU ARE TALKING TO? i AM THE MANAGER OF <X> DEPARTMENT

Me: nice to meet you I guess, I am the MANAGER of X department as well, i have been told that for issues with my attitude I can just toss you over to <Director of IT> if you wish.

Boomer: Oh....no...thank you, I will send an email through my phone and see if that works.

Some background: The Head of my department is a hardass that is not scared to tell people to fuck off when they are messing shit up and he is very protective of all of us. I love this man and have personally followed the dude through hell when no one else came through. If they think I am bitchy that dude would throw down an entire house over people being dense, and even though he is a boomer himself (age terms) he despises the general attitude of entitled people from his generation.

10/10 I love my boss and hope to heaven that all of you find similar leaders.