Customer: I want to be included in any and all design and development meeting in the future.

Me: OK, I mean, I'm just one person so there's not formal meetings as such...

Customer: Nevertheless, I wish to be included and ensure my needs are met.

Some time passes.

Me: So, I'm thinking of swapping out the old Beanshell interface, cos, really... Interpreted, scriptable Java isn't great and most users don't want to write Java just to run some jobs. Could you help me with creating an API that fits you and your departments needs?

Customer: No, I'm way to busy to deal with this right now!

Me: And when would be convenient for you?

Customer: I don't know, just not now.

To this day, despite successfully integrating the rhino js engine into the app, part of the software I develop has a bean shell interface rather than js, Python or lua.

-_- I hate bean shell...