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HitWRight104012dHe might be dead.
Also can you just edit other people's owned domains like that?
If the developer owns it, it's shouldn't exactly be possible to change that. And it will be difficult even with a court by your side.
Perhaps you can install a proxy on the old host?
@HitWRight You might be onto something with the dead bit, though I have no idea how to begin looking into that right now.
As for the domain records, when he moved everything he pointed the domain to his hosting service's nameservers, so without him logging in there's no editing the zone files there.
The customer owns the domain registration, but in order to not lose their Gmail setup for the domain I'm not sure if simply copying the files will be enough or if we're going to have to go through the authentication process again. Customer doesn't appear to know who is the admin account with Google for those purposes, which has me slightly concerned it might once again be that same dev who's gone missing.
@ScriptCoded Any interaction with the old host is sadly a no-go. I spoke with them to try and see if I could have their technical team upload a file to allow us to use a service to transfer the data out of the store and got a hard no—even if we could verify ownership of the domain and associated business.
helloworld930012dIf your client owns the domain you can legally have them change the registrar. Therefore you can change the name servers. The google mail account forget it. Set them something else up, consult with their internal iT to sort this maybe office 365 seems to be what lazy IT people use these days. Get control of the domain is key and it’s not that difficult.