Still dealing with the web department and their finger pointing after several thousand errors logged.

SeniorWebDev: “Looks like there were 250 database timeout errors at 11:02AM. DBAs might want to take a look.”

I look at the actual exceptions being logged (bulk of the over 1,600 logged errors)..

“Object reference not set to an instance of an object.”

Then I looked the email timestamp…11:00AM. We received the email notification *before* the database timeout errors occurred.

I gather some facts…when the exceptions started, when they ended, and used the stack trace to find the code not checking for null (maybe 10 minutes of junior dev detective work). Send the data to the ‘powers that be’ and carried on with my daily tasks.
I attached what I found (not the actual code, it was changed to protect the innocent)
Couple of hours later another WebDev replied…

WebDev: “These errors look like a database connectivity issue between the web site and the saleitem data service. Appears the logging framework doesn’t allow us to log any information about the database connection.”

FRACK!!...that Fracking lying piece of frack! Our team is responsible for the logging framework. I was typing up my response (having to calm down) then about a minute later the head DBA replies …

DBA: “Do you have any evidence of this? Our logs show no connectivity issues. The logging framework does have the ability to log an extensive amount of data regarding the database transaction. Database name, server, login, command text, and parameter values. Everything we need to troubleshoot. This is the link to the documentation …. If you implement the one line of code to gather the data, it will go a long way in helping us debug performance and connectivity issue. Thank you.”

DBA sends me a skype message “You’re welcome :)”

Ahh..nice to see someone else fed up with their lying bull...stuff.