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Email (not a ticket) comes in this morning: "You need to make X change to y thing, yesterday!!" with of course the obligatory million + 1 Cc's including unrelated directors across multiple sites.
Me as my helpful self: I expected this request, I'll get it sorted asap
Director 1: *calls*
Me: I'm working on it
Manager: *calls*
Me: I'm working on it
Submitter: *calls*
Me: ignore
Director 2: *calls*
Me: I'm working on it
..............
As a bonus rant, after implementing the change, manager calls and criticises my technical explanation to the submitter who I know is fully capable of understanding the way it was explained 😂
Happy Thursday!
rant
stop calling me
submit a ticket