I provide training for our clients on our company CMS after having built them their sites.

I once had 3 ladies could me in for their FREE training session who were incredibly rude. They I territories me mid sentence to talk about unrelated stuff, spoke over me, were clearly uninterested in learning the system, and devolved the meeting into their own board meeting.

I didn't know how to deal with such rudeness without being rude back long story short they left having learned nothing, too dumb to work the system out themselves and I find ways to be unhelpful each time they ring up to ask for support they haven't paid for...

auto correct has not been my friend here

What CMS does your company use?

something inhouse. its actually quite good. Very simple to use. The whole premise is that we the devs build templates that have a set layout using functions built into the cms. the admin/client then uses that layout and can change content front end by going to admin mode and clicking an edit button. a pop-up bar like word has to format text appears and you can type new content in and format it.

these fields can also be used as slide shows, iframes and images with different inbuilt effects.

For that reason the CMS inherently locks admin out of customising their sites that much beyond the initial site design, but let's face it - most clients are retarded and or don't want the hassle of figuring out how to use a big cms with lots of functionality.

I'd have said "And we're gonna take a ten minute break" got in my car, called their HR to tell them that you've pulled the training mid-session for your aforementioned reasons and that if they want to be trained they must be separated, like schoolchildren. And just drive off.