Our 911 Google group gets an email from a stakeholder. The group includes engineering and other stakeholders.

Stakeholder: Someone commented on Instagram that they couldn’t make a purchase.

Me: Do you have other details, like this user’s name?

SH: That’s all I got.

Me: 😑 This Google group is for 911 emergency purposes. A single user not being able to complete a purchase most likely had their bank decline the purchase. Email us when you have dozens of people saying they can’t make a purchase. Also, I don’t have the time to look through hundreds of lines of logs just to figure out the problem for one user. Email us when you have more details. SMH.