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In my current company (200+ employees) we have 3 guys who deals with everything related to service desk (format computers, fix network issues, help non-tech people...)
The same team is responsible for the AWS accounts and permissions, Jenkins, self hosted Gitlab... anyway, DevOps stuff.
Thing is: only one of them have enough DevOps background to handle the requests from the engineering team (~15 people). Also, he usually do anything "by hand" clicking trough the AWS interface on each account, never using tools like Infrastructure as Code to help (that's why I started to refer to his role only as Ops, because there's no Dev being done there).
Anyway... I asked my manager why that team is responsible for both jobs, despite the engineering guys having far more experience with those tools. He answered with a shamed smile, as he probably questioned the same to his manager:
- Because they are responsible for everything related to our Infrastructure.
Does it make sense for anyone? Am I missing something here? In what universe this kind of organization is a healthy choice?
rant
devops