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@Mack I ran a tech support company myself at the time. My folks were forever getting scammers calling like that and they'd just say "oh hang on, our son runs a tech support company, maybe you should best talk to him instead."
"Hello, we're from Microsoft."
"No, you're not."
"Yes, we are."
"Who is the CEO then?"
"What?"
"Come on now, you have to know who runs your company he's insanely famous, right?"
So this happened some years ago:
The phone rings and as soon as I pick it up some fast talking sales rep begins his spiel.
"Good afternoon my name is [don't remember, calling him 'jigglybum'] and we have a device that you plug into your phone line and it will allow you to make free international calls over the internet. It's real easy to set up and you can have it on us for the first three months absolutely free, if you could just confirm your address..."
"Don't want it."
"I'm sorry sir but I think you're throwing away a massive opportunity here we're offering you free international calls."
"No you're not. You're offering me a free trial of some sort of VoIP hardware."
"We yes, but it's free for the first three months and..."
"We also don't make international calls."
"That maybe true sir but with this box you could."
"I'm really not interested in your product."
"I don't think you fully understand all the benefits..."
*there's a clicking noise followed by a dial tone for a second and a new voice*
"Hi, I'm the supervisor for 'jigglybum' and I think perhaps he is having difficulty explaining what it is that we are trying to give you here..."
"Listen to me, from what I have understood you are offering to send us a VOIP hardware device that directly connects to our broadband and facilitates international calls, and presumably any calls for that matter on a three month trial which after will presumably have a subscription fee, have I had any difficulty understanding the nature of the device and terms of use?"
"Well, no sir, that's a very accurate description, so if you could just confirm your address for me..."
"NO! As you have just admitted there was no misunderstanding about what your product is or what it does. There seems to be a real misunderstanding on your part on the concept of 'no'. We don't want this product, we don't need the product and if we want to make VOIP calls, we have Skype!"
"Ok sir, goodbye."
This is, to my knowledge the only and only time that a supervisor in a call centre has wanted to talk to ME.
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