Them: "What can we do to fix this?"

Me: Contact the vendor

Them: Ok, but from our side?

Me: Wait for the vendor to reply

Them: And what can we do to prevent this from happening again?

Me: get better vendors, include I.T on the process when the org decides to purchase shitty third party software.

Them: Ok but besides that?

Me: Drink?

Seriously tho, tf you expect me to do?