The website was down.

She called me 5 or 6 times and mailed me twice that amount, asking how long it would take to get back up. Each time I answered that I did not know, that it was my job to figure out what was wrong, and that solving a problem doesn't have a fixed duration.

What I thought was that the updates on her emotional state of regret were not helping me to resolve the issue and cost me time. Why do people inflate the price of things they are going to pay for by asking for what cannot be known?

In the end it was just a shitty shared host having flipped some switches. It was their own damn fault for picking it over our recommended provider that keeps us informed about all them switches. Such as disallowing SymLinks overnight.