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We use a open-source business management software (incl. crm, e-commerce, billing, accounting, warehouse, ...) that is highly customizable.
Previously we had "Company A" that customized it for my company. It was very expensive so they hired something to do the same but cheaper & inhouse. The codebase that "Company A" has written was terrible (confirmed by CTO & the new colleague").
Then the CFO wanted functionality A. Colleague said that this will take 2 weeks to implement. One week later, it was no longer needed & functionality B was now mandatory. Rinse & Repeat.
The CFO: "Why is nothing ever gonna get finished" or "why is the quality so bad?"
So they hired another person for the same position. This person has more experience so it costs them a lot more... And suddenly, everything works well
They contacted a few months later a consultant that analyzed the company. The consultant asked (for good reason) why such a small company has 2 people maintaining the in-house BM software. And suddenly, they wanted to get rid of the worst person. <enter my previous rant>
He is thrown out. Now the head of Operations wants to remove that software because it was not "sexy" enough (her words). So they introduced a glorified spreadsheet with less functionality. That new colleague was offered to take the lead on that project... And thus he fled to another company.
That project failed and now everyone is fired... And they hired back "Company A" to maintain that BM project.