New experience.
Went to bank at an unknown location all alone for first time and completed tons of pending work with the bank. In all, was worth 4 hours of struggling.
Being a Dev, I really feel bad how much the employee struggle to cope up with banking softwares and consider it as a gigantic task which for us is like the easiest task. Using mostly clicks and number pads and rarely any software updates.
I wonder why there isn't a proper training provided that would make them realise how simple it is to use banking proprietary softwares.
Or are we lagging behind to provide even better UX to banking employees.