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Some days I feel like I work in a different universe.

Last night our alerting system sent out a dept. wide email regarding a high number of errors coming from the web site.

Email shows the number of errors and a summary of the error messages.

Ex. 60 errors
59 Object reference not set to an instance of an object
1 The remote server returned an unexpected response: (413) Request Entity Too Large

Web team responds to the email..

"Order processing team's service is returning a 413 error. I'll fill out a corrective action ticket in the morning to address that error in their service. "

Those tickets are taken pretty seriously by upper mgmt, so I thought someone on the order processing team would point out the 1 error vs. 59 (coming from the web team's code).

Two hours go by, nobody responds, so I decide to jump into something that was none of my business.

"Am I missing something? Can everyone see the 59 null reference exceptions? The 413 exception only occurred once. It was the null reference exceptions that triggered the alert. Looking back at the logs, the site has been bleeding null reference exceptions for hours. Not enough for an alert, but there appears to be a bug that needs to be looked into."

After a dept. managers meeting this morning:

MyBoss: "Whoa..you kicked the hornets nest with your response last night."
Me: "Good. What happened?"
<Dan dept VP, Jake web dept mgr>
MyBoss: "Dan asked Jake if they were going to fix the null reference exceptions and Jake got pissed. Said the null reference errors were caused by the 413 error."
Me: "How does he know that? They don't log any stack traces. I don't think those two systems don't even talk to one another."
<boss laughs>
MyBoss:"That's what Dan asked!..oh..then Jake started in on the alert thresholds were too low, and we need to look into fixing your alerting code."
Me: "What!? Good Lord, tell me you chimed in."
MyBoss: "Didn't have to. Dan starting laughing and said there better be a ticket submitted on their service within the next hour. Then Jake walked out of the meeting. Oh boy, he was pissed."
Me: "I don't understand how they operate over there. It's a different universe.
MyBoss: "Since the alert was for their system, nobody looked at the details. I know I didn't. If you didn't respond pointing out the real problem, they would have passed the buck to the other team and wasted hours chasing a non-existent problem. Now they have to take resources away from their main project and answer to the VP for the delay. I'm sure they are prefixing your name right now with 'that asshole'"
Me: "Not the first, won't be the last."

Comments
  • 11
    Wow! That's one interesting place you work in (good boss).
    Haven't read such good rants in a while
  • 3
    Why isn't there a +=2 button on devrant?
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