So Comcast is down at my place 6 days now. No tv no reliable internet and no phone. A couple days ago the "technician" came in and could not figure it out. For two days before his arrival Comcast was calling me day and night requesting I reset the modem - they are completely opposed to sending someone out. Anyhow, technician decides that we need an external technician. He calls in and gets us the earliest appointment of next Tuesday. So all in all we will be out of service for 12 days if the technician manages to fix it. And here we are in massive city in the USA in the 21st century without internet service. Google Fiber has announced their prices in my area - adios Comcast!