I used to work for a Mexican bank in Mexico, as a developer I opened (and use) an account, since the bank was not famous(most of its business was with the government), going to the bank and see no waiting lines was an advantage, so I started using it as my only bank account even nowadays.

Now I live in NYC, and some years later I see on the news the bank merged(was absorbed) with another bank, 'sounds good, I don't care' I thought.

Well, I open my online account and the nightmare begins:

1) Redirection to the 2nd bank page
2) My credentials does not work
3) Call the original bank(no answers)
4) After several calls and days I got a phone contact
5) 'well, try all other passwords you have' (transaction passwords, operative passwords, login passwords, etc), among many other stupid answers, which by the way, were preceded by infinite question about the 2nd bank, like:

- when did you open the account with the 2nd bank?
- what is your 2nd bank account number

6) after 20 calls like that, they asked for documents, information and screenshots, and send all that to the 2nd bank tech help email.

7) After several days a person responded: 'Go to your bank(which fucking bank?)' and ask for a new user.

8) a ton of calls to know what bank I was assigned

9) called the bank: 'well, you have to come in person(no exceptions allowed) and request to close your 1st bank account and open a 2nd bank account' (I am not sure if that is gonna work)

All the technology nowadays and still I have to travel thousands of miles hoping this 'solution' works.

to be continue....