'lashed out' to a client for the first time yesterday.

Clients have the habit to call after tickets and while its annoying, it's manageable if it happens *sometimes*

It was happening the entire fucking morning and when a client called for an update about a ticket for the second time, I couldn't help but sound frustrated.

"how far are you with the ticket?"
"i have other things to do as well, you know, you're not the only customer i have to help right now"
"i understand, do you possibly have an eta?"
"no. You're next in line, is that clear enough?"
"okay" *hangs up*

*crap*

He e-mailed me afterwards apologizing, that was nice.

I'm sorry sir 😥 nothing personal but it can become so fucking annoying sometimes.