Why does my client refuse to use ZenDesk to report issues? It's literally just changing the to address in your email. They bitch about us not having formal processes and then don't follow the ones that we have. *sigh*

Yeah, sounds pretty strange. I don't know, maybe they have no such experience working with ZenDesk. But to my mind, it is pretty convenient in usage. Here https://help-desk-migration.com/man... you can find free migration to another system, by the way, which hugely simplify the work.