Hey guys,

Would you like to join the production support team in early stage of your career ?

Let me know your thoughts.. anyways I don't have a choice to say no.

What

@alexbrooklyn ?

@arvinds let me rephrase:
For what?

Most places in the west don't have "production support teams" and "application maintenance teams." That's a classist thing.

@melezorus34 production support team monitors the production and if users are facing some issues or reported some bugs then figure out the problem and fix it
.while the core team will continue with new set of features.
Sorry I didn't clarify this previously.

@melezorus34 does it answer your question ?

I would strongly recommend going to dev first before support until you got a decent experience. It makes your life in support easier for you and the product team.

And think twice if you really want that much user interaction. Its not easy and more frustating than development could ever be, at least from my experience.
But thats just a personal thing here.

Although its not very common for me to have it so well seperated.
In my current job and the offers i always had to do both. So you are developing, run your stuff and deal with users. The incident part was always the most annoying for me.
You wrote the same response very often and i had to be very patient and explicit about how and why.

@R3ym4nn thanks for the advice, I have a some amount of experience on application atleast I think that but I am really bad at people and passing info around. I don't want to do this in qurantine time zoom, people bla bla.. it's hard.

My thoughts on production support is it's the best way to gain experience faster because you encounter different issues. I have fun fixing issues. I'm not fond of customer facing or direct customer interaction but one has to admit it really can't be helped at times especially if you want to go up the corporate ladder. So it's better if you consider also to get out of you comfort zone early and try some work with customer interaction early in your career.