Worked with a European consulting company to integrate some shared business data (aka. calling a service).
VP of IT called an emergency meeting (IT managers, network admins) deeply concerned about the performance of the international web site since adding our services.
VP: “The partner’s site is much slower than ours. Only common piece that could cause that is your service.”
Me: “Um, their site is vastly different than ours. I don’t think we can compare their performance to ours.”
VP: “Performance is #1! I need your service fixed ASAP!”
Me: “OK, but what exactly is slow? How did you measure their site? The servers are in Germany”
VP: “I measured performance from my house last night.”
Me: “Did you use an application?”
VP: “<laughs> oh no, I was at home. When I opened the page, I counted one Mississippi, two Mississippi, three Mississippi, then the page displayed.”
Me: “Wow…um…OK…uh…how long does our page take to load?”
VP: “Two Mississippi’s”
Me: “Um…wow…OK…wow…uh, no, we don’t measure performance like that, but I’ll work with our partners and develop a performance benchmark to determine if the shared service is behaving differently.”
VP: “Whatever it is, the service is slow. Bill, what do you think is slowing down the service?”
NetworkAdmin-Bill: “The Atlantic Ocean?”
VP got up and left the meeting.