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iamai211012d3rd party already made. Could be buggy and might have to buy their support if really can't figure how to fix.
Create own mean spend time to create. When there are issues only self to talk with. I can add features but more features more time to code.
For me, depends more if I have time or want the learning then I develope from scratch. Usually though, I try not to reinvent the wheel.
magicMirror704812dUse 3rd party open source, and extend as required.
I once wrote my own from scratch - the compny I worked for developed a chat app/server.
I built the whole infra for the bot - wasted lots of time on the infra.