In the country where I live the national railway company just replaced their perfectly functional (old looking) site with a new one. It looks very nice until you start using it. Reloading the page logs you out. Adding a saved passenger before was filling two fields and ticking and save now you go to profile then select it using 15 clicks then save and then you can't pick it when buying tickets you must add it all again (used to work before). The list of trains matching your criteria used to be a fairly compresses table so you could see a lot of trains without scrolling also showed info on them. Now it only shows departure arrival and time. Also each table cell has 4x font size padding and is float right with around 20% of left side being taken by a menu. Information about the trains' journey is still shown but not in full detail. After you put the ticket in the cart it only shows you basic information and there is no full info before checkout. Also now you can't pick which seat you want yours next to.
So then what did they fix compared to the old? Now you can buy tickets for trains that are late like if that's gonna make everything easier... They also fixed that now you don't need two accounts if you want to use the mobile app (which by the way broke after the update in every possible way).

So the question is: why the fuck do we need so much eye candy if the product becomes unusable in the end?

Add Comment