OK I can't deal with this user anymore.

This morning I get a text. "My laptop isn't getting emails anymore I'm not sure if this is why?" And attached is a screenshot of an email purporting to be from "The <company name> Team". Which isn't even close to the sort of language our small business uses in emails. This email says that his O365 password will soon be expiring and he needs to download the attached (.htm) file so he can keep his password. Never mind the fact that the grammar is awful, the "from" address is cheesy and our O365 passwords don't expire. He went ahead and, in his words, "Tried several of his passwords but none of them worked." This is the second time in less than a year that he's done this and I thought we were very clear that these emails are never real, but I'll deal with that later.

I quickly log into the O365 admin portal and reset his password to a randomly-generated one. I set this to be permanent since this isn't actually a password he should ever be needing to type. I call him up and explain to him that it was a phishing email and he essentially just gave some random people his credentials so I needed to reset them. I then help him log into Outlook on his PC with the new password. Once he's in, he says "so how do I reset this temporary password?" I tell him that no, this is his permanent password now and he doesn't need to remember it because he shouldn't ever need to be typing it anyway. He says "No no no that won't work I can't remember this." (I smile and nod to myself at this point -- THAT'S THE IDEA). But I tell him when he is in the office we will store the password in a password manager in case he ever needs to get to it. Long pause follows. "Can't I just set it back to what it was so I can remember it?"