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@Charmgoggles although I repeatedly told the client all data was lost he still asked to recover all data but both backups and data on PC were encrypted by the ransomware
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@iwakirinko ah, so YOU made the ransomware
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@Charmgoggles the backup were in an external drive but the client thinking it would stop the problem connect the drive while it was encrypting
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@saintograph in this it was with an email of a carrier that they don't even work with. Client opened file thinking it was safe
I hate when clients think they're always right.
Yesterday this client showed up saying that he had an emergency on computer, because after an update all icons turned white. When we told he the situation and that all data was lost, he begged to retrieve all the info because he needs it to work.
He was affected by ransomware, something like Fantom, and not only all the files are encrypted but also the backups.
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ransomware
clients from hell
fantom