!dev

Last year, we got a new DOCSIS modem from our ISP (Puma6-chipset, nuff said, not allowed to replace it with a proper one).
With this replacement modem came a splitter (to split internet signals from TV signals), keep this in mind for later.
It worked alright for a while, but fast forward to last Januari, our internet started acting up because the modem kept randomly rebooting.

So we had 3 maintenance workers come by already.
The first one replaced the wallplug.
The second one replaced the wallplug, saying that the previous maintenance worker did a shit job.
The third one replaced the splitter.

Now, later that evening, we got an email... stating that the costs would be 50 euro...
Ehm... what?

So I went to contact their customer servers and they said "but the splitter is part of the indoor installation. So if this splitter causes a malfunction, the maintenance worker will charge you for the visit".

So these fucking assholes give me a defective splitter and charge us to have it replaced?
They can suck my big black.

Still going on with the dispute now because that is some top level bullshit.
"What if it wasn't the fault of the splitter? Am I gonna get my money back?"