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TL;DR Setup computer for new guy @ office, he got mad about software he was missing that we weren't told he needed, so he complained to the director above our department and got us in trouble.

I work for a small company, in which the I.S. Department is 8 people (Manager Included). We do everything from setting up computers and fixing printer problems to writing custom software for in-house use. Kind of a "Renaissance Department" if you will.

So a few weeks ago we were asked to set up a computer for a brand new user, meaning he would need email setup, a domain account, etc. We were also given a (very) small list of programs he would need to do his job. No problemo, took me 30 minutes, and he was good to go.

Last week I met the guy because he was training at the general office and his training computer lacked a few tools. Since I was called to remedy that situation, I introduced myself, told him if he ever had any problems to let me know and I would get him fixed up.

Now today, 5/5/2017, 15 seconds after walking into the door of the department, I am pulled aside by my boss and asked if I setup up the new guys desktop, to which I proudly replied yes. Come to find out the (very) small list of tools we were told he needed was incomplete, so he was missing stuff (how the fuck were we supposed to know that). So what does the new fuck do? HE COMPLAINS TO A DIRECTOR ABOVE OUR DEPARTMENT SAYING THE IT GUYS DIDN'T SETUP HIS COMPUTER PROPERLY! Like holy shit dude, why not send me a fucking email like you did before telling me you needed stuff? I would have GLADLY fucking helped. Now I hope your computer catches on fire. Or you get fired. I'll take either one.

Comments
  • 8
    Been there. Let the managers sort it between them. Check the SLA, and deliver just before it expires. make sure *not* to verify the required tool list with the guy. Install exactly what he wrote in the request.
    Malicious compliance is the way here. He will suffer, and the bosses will blame him.
  • 4
    Complaining on the first day means he wont be there long.

    Install what you need yourself, you lazy bastard.
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