Me: Why are we spending time building reports for Support? AFAIK they never read or use them.

Boss: Seems they expect you to do it.

Me: Then what exactly are they supposed to be doing? All the issues seem to just escalate back to us.... We should just make sure issues never get into PROD

Boss: I agree, they're always firefighting... we gave them more funding so eventually they should catch up **Me: I highly doubt it, you should just stop hiring monkeys** esp. if we prevent PROD issues.

Me: Yea... we should prevent production issues because someone always has to pay off the (technical) debt and interest rates in PROD are very high