> Get sent to local client that manages most services on prem themselves
> We just deliver the software and setup instructions, client is self-proclaimed "technical enough" to handle the rest
> Never had issues with them, client for about 1,5year, we assume they are indeed technical enough
> Local client needs me for some help with their "backup solution"
> Cron job that dd's entire disk every week to external ssd.
> External ssd finally caved in after what was most likely years of torture
> Has nothing even remotely to do with our software (which has built-in backups, which they apparently don't use)
> I get scolded and screamed at when I say not our problem

Fml