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It is one thing for the developer to say "I can not reproduce this issue on my system", but if they do say that, it better be followed immediately by "let's look at your system together". There are plenty of issues that work correctly in the development environment but fail in the test/staging environment. So I agree, saying that by itself is not helpful. But if the developer first tries to reproduce it in their environment and can not, that is useful to know as a starting point. It is taking the next step of looking at where the problem is occurring that that does not get done often enough.
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Based on the rant, I got the feeling that someone has an "issue" with a software and is just complaining about it, not providing enough info about the error because he/she doesn'y like it.
Sort of like "I am having issues with git. I don't like it and don't want to use it. Let's use email to send each other code"
What sort of issue you have, have you spent 10 minutes researching the issue, have you used the docs/manuals/google ... -
@rusty-hacker I don't like it when a user just complains, but when that happens I ask questions. I don't provide useless feedback that gets the conversation spinning in circles because that's a waste of my time. In the instance I'm referring the user provided a screenshot of the error message.
Ugh, don't get me started on Git. I've completely walked away from projects because they decide to not use it, or any type of Trello like software because it's "too much work." -
@WildCard9 I like that response. If there's a wall of frustration and it can be broken down so that you can get to the root of the problem that could potentially help you find a bug you never would have seen.
"I don't have any issues with that (OS, code push, software, etc), so I'm not sure why you are having issues." I love reading comments like that, as if that solves the issue. The fuck does it matter if you don't have issues, they are having issues you moron. For a place for developers you'd think they'd be able to think logically, maybe they're in the wrong line of business. Maybe that software had an error parsing some file because some bit got flipped when writing to the HDD because there's an issue with the drive and the ECC failed for some reason, who cares. There's an issue and you saying it works for you makes you sound like a fucking moron... There's an error/crash, it happens, that's software.
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