11
Mannheimd
322d

Some customers are nice.

Ive been working with a customer to enable a feature in the database. It was tough, because the escalation from support was your standard 'Customer wants apples in the T-1000, please do the needful'. After several emails back and forth we reach an agreement about what needs to be done.

This is something I'm sure can't be done. I test it in my local install, yep, confirmed that's normal behaviour. The customer, however, is stalwart - he's suggesting changes to the database that would potentially give him what he needs. I figure if he's going to this much effort, I'll confirm with our product specialist to see if there's a way around it.

Five minutes later I'm emailing the customer with an apology as I have unwittingly never known of, or committed to memory, the existence of a distinctly non-hidden check box that enables this exact function. I pass this box several times a week at least, and I've worked on this software for two and a half years. Never have I needed to use it, so my brain just processed it as background imagery.

The customer just responded with the kindest email absolving me of my sins, thanking me for my humbleness and for my time.

I want him to have more problems so I can work with him more.

Comments
  • 0
    Don't just go around causing trouble because you want a specific person, it tends to backfire and yield the inverse. :p
  • 2
    @lotd I'm not the type to create issues, at least not deliberately. I am however giving him a better support route that happens to get him to the techs in my office, since he's had trouble with his requests being misunderstood by the folks who would normally take his calls.
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