So this fucking happened today.

Me: *sees support ticket coming in about some kind of login issue*

Me: *opens issue*

"Hello, I can't seem to login. There's an error"

Me: *sighs and thinks "at least give me that FUCKING error message then." *kindly replies with asking if they could send me the error message*

"Here it is. I don't understand what is going wrong
and what I have to do"

Me: *looks at error message*

"Invalid customer ID. Please make sure that your ID is correct. You can find it in the activation email we sent you when you registered".

😐 😶 😦

Me: *thinking okay what the fuck, are you fucking retarded or something?*

Me: *kindly replies: "It seems that you are not using the correct customer ID. You might want to look for it in the activation email we sent you!"*

"Oh okay thanks, how did you figure that out?"

Me: 😵 😐 😶 😭 🔫

Seriously what the actual fucking fuck.

This story is 100% true.

I got hired onto a team of construction workers to build a house. We set up a meeting with Management to find out what kind of house they wanted us to build, where’s the floor plan, what it’s going to be used for, who it’s for, etc. Management said that they didn’t know all that, we should just get started. They told us that we were going to use “Agile” which means that we just work on small deliverables and build the thing incrementally.

The developer team lead argued that we at least need to know how big the thing is going to be so that we can get started pouring the foundation, but Management told him they just don’t know. “What we do know,” Management said, “is that the house is going to have a bathroom. Just start there, and we’ll know more when it’s done. You have two weeks.”

So we just bought a port-a-potty, and screwed around on the internet for two weeks. Management was outraged. “You call this a house? This is the worst house ever! It doesn’t even have a tv!”

So we bought a tv and put it in the port-a-potty, attached to an outdoor generator. We were going to buy a a dvd player and get it hooked up to cable, but Management rejected the expense request, saying that they didn’t know if we needed it, and we’d come back to that later.

Management decided that we definitely need storage space, so we bought a boxcar and duct-taped the port-a-potty to it. Then to our horror they set up some desks and put a few miserable business interns in there. It went on like this…

After a few years the boxcar grew into a huge, ramshackle complex. It floods, leaks, it’s frozen in the winter and an oven in the summer. You have to get around in a strange maze of cardboard tubes, ladders and slides. There are two equally horrible separate buildings. We’re still using just the one outdoor generator for all power, so electricity is tightly rationed.

Communication between the buildings was a problem. For one of them, we use a complex series of flag signals. For the other we write notes on paper, crumple the paper up, and toss it over. Both of these methods were suggested as jokes, but Management really liked them for some reason. The buildings mostly talk to each other but they have to talk through us, so most of what we do is pass messages on.

It was suggested that we use paper airplanes instead of crumpled up balls, but the fat, awkward fingers of the Business Majors who inevitably take those jobs couldn’t be trained to make them. I built an awesome automatic paper airplane folder, but once again they couldn’t be trained to use it, so they just went back to crumpling the notes up in balls.

The worst part of all this is that it’s working. Everyone is miserable, but the business is making money. The bright side is that this nightmare complex is done so now we know what kind of building they actually needed in the first place, so we can start work on it. Obviously we can’t tell Management anything about what we’re doing until it’s finished. They noticed the gigantic hole in the ground where the foundation is coming in, but we told them that it’s a cache reset, and they mostly ignore it except when the occasional customer falls in.

I’ll probably be out of here before the new building gets finished. I could get a 50% raise by switching jobs, but Management still doesn’t think I should get a raise because I missed a couple sprints.

Dev: why should I develop windows phone apps. Almost nobody uses this kind of shit.

Customer: Why should I use a fucking windows phone. The windows app store is as empty as a ghost town.

I am an indie game developer and I lead a team of 5 trusted individuals. After our latest release, we bought a larger office and decided to expand our team so that we could implement more features in our games and release it in a desirable time period. So I asked everyone to look for individuals that they would like to hire for their respective departments. When the whole list was prepared, I sent out a bunch of job offers for a "training trial period". The idea was that everyone would teach the newbies in their department about how we do stuff and then after a month select those who seem to be the best. Our original team was
-Two coders
-One sound guy(because musician is too mainstream)
-Two artists
I did coding, concept art(and character drawings) and story design, So, I decided to be a "coding mentor"(?).
We planned to recruit
-Two coders
-One sound guy
-One artist (two if we encountered a great artstyle)
When the day finally arrived I decided to hide the fact that I am the founder and decided that there would be a phantom boss so that they wouldn't get stressed or try flattery.
So out of 7, 5 people people came for the "coding trial session". There were 3 guys and 2 girls. My teammate and I started by giving them a brief introduction to the working of our engine and then gave them a few exercises to help them understand it better. Fast forward a few days, and we were teaching them about how we implement multiple languages in our games using Excel. The original text in English is written in the first column and we then send it to translators so that they can easily compare and translate the content side by side such that a column is reserved for each language. We then break it down and convert the whole thing into an engine friendly CSV kind of format. When we concluded, we asked them if they had any questions. So there was this smartass, who could not get over the fact that we were using Excel. The conversation went like this:(almost word to word)

Smartass: "Why would you even use that primitive software? How stupid is that? Why don't you get some skills before teaching us about your shit logic?"
Me:*triggered* "Oh yeah? Well that's how we do stuff here. If you don't like it, you can simply leave."
Smartass: "You don't know who I am, do you? I am friends with the boss of this company. If I wanted I could have all of you fired at whim."
Me:"Oh, is that right?"
Smartass:"Damn right it is. Now that you know who I am, you better treat me with some respect."
Me: "What if I told you that I am not just a coder?"
Smartass:"Considering your lack of skills, I assume that you are also a janitor? What was he thinking? Hiring people like you, he must have been desperate."
Me:"What if I told you that I am the boss?"
Smartass:"Hah! You wish you were."*looks towards my teammate while pointing a thumb at me* "Calling himself the boss, who does he think he is?"
Teammate:*looks away*.
Smartass:*glances back and forth between me and my teammate while looking confused* *realizes* *starts sweating profusely* *looks at me with horror*
Me:"Ha ha ha hah, get out"
Smartass:*stands dumbfounded*
Me:"I said, get out"
Smartass:*gathers his stuff and leaves the room*
Me: "Alright, any questions?"*Smiling angrily*
Newcomers: *shake heads furiously*
Me:"Good"

For the rest of the day nobody tried to bother me. I decided to stop posing as an employee and teaching the newcomers so that I could secretly observe all sessions that took place from now on for events like these. That guy never came back. The good news however, is that the art and music training was going pretty well.

What really intrigues me though is that why do I keep getting caught with these annoying people? It's like I am working in customer support or something.

Client: Can you provide some kind of guaranteed timeline that you're going to be able to move our website to our new servers with the optimizations implemented? I know you said it should take a week, but we have 3 weeks to get this moved over and we cannot afford to be double billed. I'm waiting to fire up the new server until you can confirm.

Me: As I said, it SHOULD take about a week, but that's factoring in ONLY the modifications being made for optimization and a QA call to review the website. This does not account for your hosting provider needing to spin up a new server.

We also never offered to move your website over to said new server. I sent detailed instructions for your provider to move a copy of the entire website over and have it configured and ready to point your domain over to, in order to save time and money since your provider won't give us the access necessary to perform a server-to-server transfer. If you are implying that I need to move the website over myself, you will be billed for that migration, however long it takes.

Client: So you're telling me that we paid $950 for 10 hours of work and that DOESN'T include making the changes live?

Me: Why would you think that the 10 hours that we're logged for the process of optimizing your website include additional time that has not been measured? When you build out a custom product for a customer, do you eat the shipping charges to deliver it? That is a rhetorical question of course, because I know you charge for shipping as well. My point is that we charge for delivery just as you do, because it requires our time and manpower.

All of this could have been avoided, but you are the one that enforced the strict requirement that we cannot take the website down for even 1 hour during off-peak times to incorporate the changes we made on our testbed, so we're having to go through this circus in order to deliver the work we performed.

I'm not going to give you a guarantee of any kind because there are too many factors that are not within our control, and we're not going to trap ourselves so you have a scapegoat to throw under the bus if your boss looks to you for accountability. I will reiterate that we estimate it would take about a week to implement, test and run through a full QA together, as we have other clients within our queue and our time must be appropriately blocked out each day. However, the longer you take to pull the trigger on this new server, the longer it will take on my end to get the work scheduled within the queue.

Client: If we get double billed, we're taking that out of what we have remaining to pay you.

Me: On the subject of paying us, you signed a contract acknowledging that you would pay us the remaining 50% after you approved the changes, which you did last week, in order for us to deliver the project. Thank you for the reminder that your remaining balance has not yet been paid. I'll have our CFO resend the invoice for you to remit payment before we proceed any further.

---

I love it when clients give me shit. I just give it right back.

My first job: The Mystery of The Powered-Down Server

I paid my way through college by working every-other-semester in the Cooperative-Education Program my school provided. My first job was with a small company (now defunct) which made some of the very first optical-storage robotic storage systems. I honestly forgot what I was "officially" hired for at first, but I quickly moved up into the kernel device-driver team and was quite happy there.

It was primarily a Solaris shop, with a smattering of IBM AIX RS/6000. It was one of these ill-fated RS/6000 machines which (by no fault of its own) plays a major role in this story.

One day, I came to work to find my team-leader in quite a tizzy -- cursing and ranting about our VAR selling us bad equipment; about how IBM just doesn't make good hardware like they did in the good old days; about how back when _he_ was in charge of buying equipment this wouldn't happen, and on and on and on.

Our primary AIX dev server was powered off when he arrived. He booted it up, checked logs and was running self-diagnostics, but absolutely nothing so far indicated why the machine had shut down. We blew a couple of hours trying to figure out what happened, to no avail. Eventually, with other deadlines looming, we just chalked it up be something we'll look into more later.

Several days went by, with the usual day-to-day comings and goings; no surprises.

Then, next week, it happened again.

My team-leader was LIVID. The same server was hard-down again when he came in; no explanation. He opened a ticket with IBM and put in a call to our VAR rep, demanding answers -- how could they sell us bad equipment -- why isn't there any indication of what's failing -- someone must come out here and fix this NOW, and on and on and on.

(As a quick aside, in case it's not clearly coming through between-the-lines, our team leader was always a little bit "over to top" for me. He was the kind of person who "got things done," and as long as you stayed on his good side, you could just watch the fireworks most days - but it became pretty exhausting sometimes).

Back our story -
An IBM CE comes out and does a full on-site hardware diagnostic -- tears the whole server down, runs through everything one part a time. Absolutely. Nothing. Wrong.

I recall, at some point of all this, making the comment "It's almost like someone just pulls the plug on it -- like the power just, poof, goes away."

My team-leader demands the CE replace the power supply, even though it appeared to be operating normally. He does, at our cost, of course.

Another weeks goes by and all is forgotten in the swamp of work we have to do.

Until one day, the next week... Yes, you guessed it... It happens again. The server is down. Heads are exploding (will at least one head we all know by now). With all the screaming going on, the entire office staff should have comped some Advil.

My team-leader demands the facilities team do a full diagnostic on the UPS system and assure we aren't getting drop-outs on the power system. They do the diagnostic. They also review the logs for the power/load distribution to the entire lab and office spaces. Nothing is amiss.

This would also be a good time draw the picture of where this server is -- this particular server is not in the actual server room, it's out in the office area. That's on purpose, since it is connected to a demo robotics cabinet we use for testing and POC work. And customer demos. This will date me, but these were the days when robotic storage was new and VERY exciting to watch...

So, this is basically a couple of big boxes out on the office floor, with power cables running into a special power-drop near the middle of the room. That information might seem superfluous now, but will come into play shortly in our story.

So, we still have no answer to what's causing the server problems, but we all have work to do, so we keep plugging away, hoping for the best.

The team leader is insisting the VAR swap in a new server.

One night, we (the device-driver team) are working late, burning the midnight oil, right there in the office, and we bear witness to something I will never forget.

The cleaning staff came in.

Anxious for a brief distraction from our marathon of debugging, we stopped to watch them set up and start cleaning the office for a bit.

Then, friends, I Am Not Making This Up(tm)... I watched one of the cleaning staff walk right over to that beautiful RS/6000 dev server, dwarfed in shadow beside that huge robotic disc enclosure... and yank the server power cable right out of the dedicated power drop. And plug in their vacuum cleaner. And vacuum the floor.

We each looked at one-another, slowly, in bewilderment... and then went home, after a brief discussion on the way out the door.

You see, our team-leader wasn't with us that night; so before we left, we all agreed to come in late the next day. Very late indeed.

Years ago, when I was a young developer, I was asked to design and implement a complex but usefull feature. It took me some time, but I was really proud of my creation. It passed all the tests and was approved for production deployment. However, while the code was deployed, the customer asked for it to remain disabled for a while.

Months passed, other features were added often breaking the one I created. But I was relentless. I've fixed it every time. I've kept it ready for great launch...

After a few years, when I was already working on a different project, I received an email about my feature. It turned out that everyone simply forgot about it. You might expect that it was finally turned on... Nope, that email was a kind request to remove that feature from code.

Worst meeting I’ve been in?

Transitioning from an old system, the CEO said “We will transition on June 30th of next year or … heads … will … roll.”

Everyone knew what ‘heads will roll’ meant.

I wasn’t particularly worried because 90% of my work would be completed by December, the rest would be completed by the users (data transfers, etc.). Realistically, no reason we couldn’t transition by April or May.

June 15th comes around – CEO calls a meeting (managers, VPs, kind of a big deal) because we’re nowhere close to turning on the new system. Needless to say, I was a bit nervous, but my part had been done since November. I worked late nights, weekends, early mornings…I killed myself making sure the system was 100% ready.
CEO starts asking the different managers about what is taking so long…
Mgr-1: ”Well, we aren’t easily able to map our old customer records into the new system. The new system is too hard to use and taking a long time.”
Mgr-2: “We can’t reconcile until the customer records are in the database.”
Mgr-3: “We can’t proof the purchase orders until the customer accounts are reconciled.”
The ‘waiting on him/her’ excuse went around the room.
At this point, couple of the VPs look over at me …I felt like I just turned white …oh crap…I’m going to get fired because all these –bleep-holes just threw me under the bus.
CEO listens…nods…looks at my boss..
CEO: “OK, move the due date out 6 more months. Have your team help out in any way they can. I want this new system working correctly no matter how long it takes. If we need to move the date again, we just do.”

Part of me was relieved, other part was looking for a flame thrower. I worked myself to the bone, risked my marriage (in hindsight, I was not a nice person to her during that time), probably had an ulcer, and these sorry excuse for human beings dragged their asses for months and there was zero accountability.

That meeting was over 15 years ago and it bothered me so much I still remember the CEO was wearing a green button up shirt, khaki pants, and drinking coffee from a Break Time coffee cup.

Upside? Over the next couple of years, every one of those managers either quit or got fired.

This is dedicated to all Webdevs, especially those WordPress fanboys.

I was reflecting on some things since I do more frequent freelance jobs at the time. And I have to admit: people are fucking crazy.

I had some serious talk with customers and some serious talk for people I work as subsidiary.

The average customer thinks a nice webpage costs I'm 9-50 bucks. They got some shitty Webhosting for 1-5$/month including domain and think they are set.

They have unclear visions about what they actually want, it all boils down to "I like the design". I made a page for someone who just posted images, no text nothing and I told him a trillion times NEEDS some text, even a fucking picture description would be sufficient, else he'll never score anything at google.

Ofc it got denied, now he's bitching how nobody finds the site when they google his name. The other thing is that Wordpress became the solution for everything.

I'm a fucking certified magento developer and I hate magento with a passion. Magento is an overabstracted clusterfuck and believe me, I did the certification I had to learn more than average about the core. But damn, don't slap woocommerce on everything.

Narrowninded fucktards, the cheap out of the box solution isn't always the best.

Don't cry if you got hacked because you were too dumb to upgrade your wordpress. Don't tell me to do some "enhancements" on a server you probably share with 100 other uses. I can't fix your Webserver with your shitty ftp account.

I also hate WordPress with a burning passion. Cum guzzling cavetroll it is. It has it usages, but don't rely on a core So small every kind of extra functionality has to somehow tinkered on it and then expect it to work flawlessly and for 10$ price.

Of course you can buy a theme that, if it would have been special made for you cost 800$ or more, but it wasn't. It just looks like it from the outside. If you want customization you are at the mercy of the option it provides. I can't even tell how many times i spent whole evenings explaining how their shiny template works. Just to do some crazy shit with JavaScript like rearranging domelements because it didn't work as expected.

I still stay to my word. Nothing great has been nor will be created with a Wordpress core. Don't tell me how some great stuff has been achieved. Or wait, please do so. But before you do think about if that wouldn't been faster, cheaper, more reliable , etc... if done with a framework like symphony or laravel... or even zend or cake.

And that brings me back to the point:
Is cheap and "out of the box" really what you need and desire? As customer and as developer?

I guess that is what you get for bringing up security issues on someones website.

Not like I could read, edit or delete customer or company data...

I mean what the shit... all I did was try to help and gives me THIS? I even offered to help... maybe he got angry cause I kind of threw it in his face that the whole fucking system is shit and that you can create admin accounts with ease. No it's not a framework or anything, just one big php file with GET parameters as distinction which function he should use. One fucking file where everything goes into.

Dear Telekom,

Fuck you.

Kind regards,
a disappointed customer

My mobile phone provider called me and offered me a new contract containing more data volume.
Customer service: 'Your current contract has only 1.5GB data volume. That's not much. With this you can only send 1 or 2 pictures and that's it.'
Me: 'What kind of pictures do you use / send? 😨'

If the below is you, please stop. I'm starting a revolution called #AnswerTheQuestion

A: Hey, just checked your code, you have a huge security issue in XYZ, you should really address that.

B: Oh god I had no idea, how do I fix it?

A: Well it depends on how you *want* to fix it, no one solution is always the right one.

B: ... Ok, well could you give me some advice?

A: Well, there are many ways to approach this kind of work, but all I can say is that this way, is definitely not the correct one.

B: ... Ok, well how would you do it?

A: That would depend on the customer requirements.

B: ... the requirements is to have a website that isn't easily hackable, what do I do?

A: Nowadays, its pretty hard to make a website completely not hackable.

B: ALL THE SERVERS ARE SHOWING RED, PLEASE HELP ME!!!

A: ........ you really shouldn't prejudge colours. The colour red doesn't always mean danger, depends purely on the use case.

A customer calls to ask about our software, its features and its advantages and so on.
I answer him all his questions in a 45 minutes support call.
Then he decides to order the software from our website using the order form.
After 1h i get another call by the same guy saying he cant order.
I ask him why and he says that he is blind and his screen reader does not read out the form/website content.
So i filled out the order form with him together because im a nice person and customer is king. (Took me 20 minutes).
After that i ask our webdevelopers if they considered to make the website more disabled friendly.
They responded with no because it dosent matter.
Yeah fuck me right! Fuck the disabled customers we dont care.
I think thats kind of stupid but who cares right!!

# Day 0:

Me: "Hey boss, I want to let you know that I need this kind of information from the customer for these features, otherwise I cannot finish the project's milestone in two weeks."

Boss: "OK, just continue as far as you can get. We have to get this finished."

Me: "Well, I cannot go any further for these tickets. I need that input. Shall we leave them in todo?"

Boss: "OK."

# Day 7:

Boss: "Whe didn't you start on these tickets in todo?

Me: "As I have told you, I need some information."

Boss: "We gotta get this out of the door!"

Me: "Yes, if we want to meet the deadline, we should. Yet I cannot guess the feature. Also, let me create a column: `to clarify` and move that ticket there. As I have said: I need that information. You have to contact the customer about it and get their feedback.

Boss: "OK."

# Day 13:

Boss: "Why isn't this project finished? There are still tickets open."

Me: "You never provided the information I asked you about."

Boss: "I want an explanation not an excuses."

Me o_O: "This is the explanation. I was asking you on multiple occasions about the required feedback. You never provided it. See the columns name? It's called `to clarify`. We created it last time together. That clarification never happened even though I told you that I need it. I cannot do magic. I can only implement features, and while I can sometimes make intelligent guesses to their use cases, I rather implement their actual ones than my fictional ones.

Boss: "You should have told me."

Me: ಠ_ಠ

Hey guys, first rant,

At the moment I'm developing a very big and complex app. We are almost done and decided to deliver a test version to our customer. After he received our test he called us and said there is a problem with a function, he just said it's not working and wasn't very specific.

So I decided to check his problem, because an colleague couldn't figure it out.
I started the app via android studio and had a similar problem, there was a huge delay at the automatic recording function of Bluetooth messages, I thought yeah this is his problem.
I showed it my colleague and he said that he doesn't have this problem, we have different Bluetooth simulators so we thought that there must be a problem with the Bluetooth communication or the simulators are broken.
I checked if there is some kind of timing or buffer problem and logged the shit out of the simulator and found nothing, 3 hours were lost🏁.

My colleague checked his last changes because he had changed a lot at the App Api do to new conditions and those customer wishes💀 he couldn't found anything. So we thought maybe it's my device and the device of the customer. We switched the devices and tada no problem with my devices if the app is builded at the pc of my colleague.

I thought ok maybe it's because I turned some ndk features off. Turned it back on, nothing happened. So we exchanged our Android Studio Settings but no difference. So I said yeah whatever my mashine is just fucked. I restarted my mashine for the third time and started android fucking studio. Some little popup showed up "new updates"... the solution came to my mind ... Do to an update of android studio I excidently turned on Instant Run.....🌋 . I checked it, it was activated, these fucking instant run, great idea but not working... Turned it off, everything worked.
I called the customer because he can't have a problem and he said, this time not angry, oh yeah it was just a notification if I want to turn on my Bluetooth and I decided no and the Bluetooth recording is not recording, this is a problem... -😠NO FUCKING COMMENT😤-

Had an interesting time these past few days. Had a customer who, when I left for vacay, was complaining that he couldn't get access to our private package registry. Get back, this issue is still active.

We'd granted access to his github enterprise, and for some reason he wasn't getting the activation email. We spent about 22 hours of customer support time on his failing to help himself before he finally escalated to the standard 40 person IT enterprise tantrum/come to jesus meeting.

Long story short, he had somehow ignored repeated attempts (35 email replies to the ticket chain, 4 phone calls) to get him to check his spam folder. In which, as it was revealed to all the hollywood squares in attendance, there were no less than 35 activation emails from github granting him access. Of course, none of this was his fault. And while screensharing his big brain to god and everyone he decides the problem is now actually Microsoft because their office 365 spam email filtered his emails incorrectly. We of course agreed with his big brain, smoothed over his bruised ego and went about our day.

I mean, fair enough, it's kind of dumb that Microsoft ever spam lists github, but still. I was just a fly on the wall, and he burned all his paid support tickets on the issue, so hopefully we won't be dealing with him again this year.

Also, this is an edge case with our new product line, most of our customers are painless.

Every single one of them, and every one that will come after them.

Google, it started out as 2 people in their garage, wanting to make a search engine that was better than the others. Nothing else, nothing evil. Just make the world a little bit better. And look what it's become now. A megacorporation with little to no regards for their user base. Because who cares about users anyway?

Microsoft, it started out with Bill Gates - young high school computer nerd - who wanted to make an operating system for the world to use. Something that's better than the competition. And boy did he do so. Well "better than the competition" aside, he did make it for the world to use. And the world adopted it. And look what it's become now. A megacorporation with little to no regards for their user base. Because who cares about users anyway?

See where I'm going here?

Apple, it started out with Steve Jobs and Steve Wozniak in their garage, just like Google did, wanting to make hardware that was better than the others. Nothing else, nothing evil. Just to make the world a little bit better. And look what it's become now. Planned obsolescence has been baked into it, just like it is in every other piece of technology. Quality control and thinking through the design has become a thing of the past. User choice, yeah who cares about that.

Samsung, it started out centuries ago actually, and I don't really remember the details of it.. ColdFusion has a video on it if memory serves me right. Do watch it if you're interested. Anyway, just like all the others they started out as a company which wanted to make the world a little bit better. And damn right did they do so.. initially. Look what they've become now. Forcing their stupid TouchWiz UI upon their customers (or products?), a Bixby button that can't even be reprogrammed.. and the latest thing.. Knox, advertised as a security feature, but as everyone who likes rooting their devices and mucking with it knows, it is an anti-feature that only serves for lockdown. Why shouldn't you be able to turn in a phone for RMA when a hardware error occurs, when all you've personally modified is the software? Why should changing the software blow that eFuse, so that you can be sure that you can't replace it without specialized equipment and a very steady hand?

I could go on and on forever about more of the tech giants out there, but I feel like this suffices for now. Otherwise I won't have anything else left for future rants! But one thing I know for sure. Every tech company started, starts, and will start out with a desire to make the world a better place, and once they gain a significant customer base, they will without exception turn into the same kind of Evil Megacorp., just like the ones before them. Some may say that capitalism itself is to blame for this, the greed for more when you already have a lot. Who knows? I'd rather say that the very human nature itself is to blame for it. We're by design greedy beings, and I hate it. I hate being human for that. I don't want humans to be evil towards one another, and be greedy for ever more. But I guess that that's just the way it is, and some things do actually never change...

At the data restaurant:
Chef: Our freezer is broken and our pots and pans are rusty. We need to refactor our kitchen.
Manager: Bring me a detailed plan on why we need each equipment, what can we do with each, three price estimates for each item from different vendors, a business case for the technical activities required and an extremely detailed timeline. Oh, and do not stop doing your job while doing all this paperwork.
Chef: ...
Boss: ...

Some time later a customer gets to the restaurant.
Waiter: This VIP wants a burguer.
Boss: Go make the burger!
Chef: Our frying pan is rusty and we do not have most of the ingredients. I told you we need to refactor our kitchen. And that I cannot work while doing that mountain of paperwork you wanted!
Boss: Let's do it like this, fix the tech mumbo jumbo just enough to make this VIP's burguer. Then we can talk about the rest.

The chef then runs to the grocery store and back and prepares to make a health hazard hurried burguer with a rusty pan.
Waiter: We got six more clients waiting.
Boss: They are hungry! Stop whatever useless nonsense you were doing and cook their requests!
Cook: Stop cooking the order of the client who got here first?
Boss: The others are urgent!
Cook: This one had said so as well, but fine. What do they want?
Waiter: Two more burgers, a new kind of modern gaseous dessert, two whole chickens and an eleven seat sofa.
Chef: Why would they even ask for a sofa?!? We are a restaurant!
Boss: They don't care about your Linux techno bullshit! They just want their orders!
Cook: Their orders make no sense!
Boss: You know nothing about the client's needs!
Cook: ...
Boss: ...

That is how I feel every time I have to deal with a boss who can't tell a PostgreSQL database from a robots.txt file.
Or everytime someone assumes we have a pristine SQL table with every single column imaginable.
Or that a couple hundred terabytes of cold storage data must be scanned entirely in a fraction of a second on a shoestring budget.
Or that years of never stored historical data can be retrieved from the limbo.
Or when I'm told that refactoring has no ROI.
Fuck data stack cluelessness.
Fuck clients that lack of basic logical skills.

Worst interview is the one that actually got me where I am today.

Its been 15 years ago, but I remember very well. Since it was a startup back then they didn't really have any job titles yet or what so ever. I applied for the role of network engineer, heck I didn't care I needed a paycheck.

5 minutes into the interview the smalltalk left the room and they started asking me questions, mainly about me as a person. Eventually it was my turn. After my first question I facepalmed so hard.. Do you guys have any SLA or documentation around here? Heard of ITIL? How is your load balancing?

They stared at me as if I was some kind of alien that had just invaded their little safe planet.. it was hilarious.

An hour later they called me to come back in and sign a contract.. from there on I kind of multi tasked my way around the first year.. bit of network support & design, customer support, sending and packaging orders after 5PM.. god we had long but awesome days.. hence, we were just the 5 of us. Nowadays we've got 150 developers out of 1019 total staff currently.. We also improved interview questions and processes ;)

It's enough. I have to quit my job.

December last year I've started working for a company doing finance. Since it was a serious-sounding field, I tought I'd be better off than with my previous employer. Which was kinda the family-agency where you can do pretty much anything you want without any real concequences, nor structures. I liked it, but the professionalism was missing.

Turns out, they do operate more professionally, but the intern mood and commitment is awful. They all pretty much bash on eachother. And the root cause of this and why it will stay like this is simply the Project Lead.

The plan was that I was positioned as glue between Design/UX and Backend to then make the best Frontend for the situation. Since that is somewhat new and has the most potential to get better. Beside, this is what the customer sees everyday.

After just two months, an retrospective and a hell lot of communication with co-workers, I've decided that there is no other way other than to leave.

I had a weekly productivity of 60h+ (work and private, sometimes up to 80h). I had no problems with that, I was happy to work, but since working in this company, my weekly productivity dropped to 25~30h. Not only can I not work for a whole proper work-week, this time still includes private projects. So in hindsight, I efficiently work less than 20h for my actual job.

The Product lead just wants feature on top of feature, our customers don't want to pay concepts, but also won't give us exact specifications on what they want.
Refactoring is forbidden since we get to many issues/bugs on a daily basis so we won't get time.
An re-design is forbidden because that would mean that all Screens have to be re-designed.
The product should be responsive, but none of the components feel finished on Desktop - don't talk about mobile, it doesn't exist.
The Designer next to me has to make 200+ Screens for Desktop and Mobile JUST so we can change the primary colors for an potential new customer, nothing more. Remember that we don't have responsiveness? Guess what, that should be purposely included on the Designs (and it looks awful).
I may hate PHP, but I can still work with it. But not here, this is worse then any ecommerce. I have to fix legacy backend code that has no test coverage. But I haven't touched php for 4 years, letalone wrote sql (I hate it). There should be no reason whatsoever to let me do this kind of work, as FRONTEND ARCHITECT.

After an (short) analysis of the Frontend, I conclude that it is required to be rewritten to 90%. There have been no performance checks for the Client/UI, therefor not only the components behave badly, but the whole system is slow as FUCK! Back in my days I wrote jQuery, but even that shit was faster than the architecuture of this React Multi-instance app. Nothing is shared, most of the AppState correlate to other instances.

The Backend. Oh boy. Not only do we use an shitty outated open-source project with tons of XSS possibillities as base, no we clone that shit and COPY OUR SOURCES ON TOP. But since these people also don't want to write SQL, they tought using Symfony as base on top of the base would be an good idea.
Generally speaking (and done right), this is true. but not then there will be no time and not properly checked. As I said I'm working on Legacy code. And the more I look into it, the more Bugs I find. Nothing too bad, but it's still a bad sign why the webservices are buggy in general. And therefor, the buggyness has to travel into the frontend.

And now the last goodies:
- Composer itself is commited to the repo (the fucking .phar!)
- Deployments never work and every release is done manually
- We commit an "_TRASH" folder
- There is an secret ongoing refactoring in the root of the Project called "_REFACTORING" (right, no branches)
- I cannot test locally, nor have just the Frontend locally connected to the Staging webservices
- I am required to upload my sources I write to an in-house server that get's shared with the other coworkers
- This is the only Linux server here and all of the permissions are fucked up
- We don't have versions, nor builds, we use the current Date as build number, but nothing simple to read, nonono. It's has to be an german Date, with only numbers and has always to end with "00"
- They take security "super serious" but disable the abillity to unlock your device with your fingerprint sensor ON PURPOSE

My brain hurts, maybe I'll post more on this shit fucking cuntfuck company. Sorry to be rude, but this triggers me sooo much!

Hello everyone, this is my first time here so hi! I want to tell you all a story about my current situation.

At 18 while in the military I was able to get my first computer, it was a small hp pavilion laptop with windows 7. The system would crash constantly, even though I would only use it for googling stuff and using fb to talk to people. 5 months after I got it and continuously hated it decided to find out why and who could I blame (other than myself) for the system making me do the ctrl alt del dance all the time....

Found out that there are people called computer programmers that made software. Decided to give it a go since I had some free time most days. Started out with c++ because it was being recommended in some websites. Had many "oh deeeeer lord" moments. After not getting much traction I decided to move to Java which seemed like an easier step than C++. Had fun, but after some verbosity I decided to move into more dynamic lands. Tried JS and since at the time there was no Node and I was not very into the idea of building websites I decided to move into Python, Ruby, PHP and Perl and had a really great time using and learning all of them. I decided to get good in theoretical aspects of computer programming and since I had a knack for math I decided to get started with basic computer science concepts.

I absolutely frigging loved it. And not only that, but learning new things became an obsession, the kind that would make me go to bed at 02:40 am just to wake up at 04:00 or 06:00 because the military is like that. I really wanted to absorb as much as I could since I wanted to go to college for it and wanted to be prepared since I did not wanted to be a complete newb. Took Harvard CS50, Standford Programming 101 with Java, Rice's Python course and MIT's Python programming class. I had so much fun I don't regret it one bit.
By the time I got to college I had already made the jump to Linux and was an adept Arch user, Its not that it was superior or anything, but it really forced me to learn about Linux and working around a terminal and the internals of the system to get what I want. Now a days I settle for Fedora or Debian based systems since they are easier and time is money.

Uni was a breeze, math was fun and the programming classes seemed like glorified "Hello World" courses. I had fun, but not that much fun, most of my time was spent getting better at actual coding. I am no genius, nor my grades were super amazing(I did graduate with honors though) but I had fun, which never really happened in school before that.

While in school I took my first programming gig! It was in ASP.NET MVC, we were using C#, I got the job through a customer that I met at work, I was working in retail during the time and absolutely hated it. I remember being so excited with the gig, I got to meet other developers! Where I am from there aren't that many and most of them are very specialized, so they only get concerned with certain aspects of coding (e.g VBA developers.....) and that is until I met the lead dev. He was by far one of the biggest assholes I had ever met in my life. Absolutely nothing that I would do or say made hem not be a dick. My code was steady, but I would find bugs of incomplete stuff that he would do, whenever I would fix it he would belittle me and constantly remind me of my position as a "junior dev" in the company saying things as "if you have an issue with my code or standards tell me, but do not touch the code" which was funny considering that I would not be able to advance without those fixes. I quit not even 3 months latter because I could not stand the dick, neither 2 of the other developers since the immediately resigned after they got their own courage.

A year latter I was able to find myself another gig. I was hesitant for a moment since it was another remote position in which I had already had a crappy experience. Boy this one was bad. To be fair, this was on me since I had to get good with Lumen after only having some exposure to Laravel. Which I did mentioned repeatedly even though he did offer to train me in order to help him. Same thing, after a couple of weeks of being told how much I did not know I decided to get out.

That is 2 strikes.

So I waited a little while and took a position inside another company that was using vanilla PHP to build their services. Their system was solid though, the lead engineer remains a friend and I did learn a lot from him. I got contracted because they were looking for a Java developer. The salary was good. But when I got there they mentioned that they wanted a developer in Java...to build Android. At the time I was using Java with Spring so I though "well how hard can this be! I already use Android so the love for the system is there, lets do this!" And it was an intense, fun and really amazing experience.

-- To be continued.

After returning back from the company we were purchasing a new phone system (hardware+software, $100K+, kind of a big deal)
VP: “I need the new phone system software integration for our CRM by next week. I need to demo the system for the other VPs”
Me: “No problem. Were you able to get their API like I asked?”
VP: “Salesman didn’t know for sure what that was, but he said all the developer software documentation is on their site.”
Me: “Did he give you a URL? Their main site is all marketing mumbo-jumbo. I assume there is another one specific for developers.”
VP: “Yea, he might have said something, but I don’t understand why you need it. The salesman said the integration would be seamless. He showed me several demos.”
Me: “No, I mean I need to know, is the API a full client install? a simple dll? is this going to be a web service integration? How will I know what to program against?”
VP: “I think I heard him say something about COM? Does that sound like an API?”
Me: “It’s a start. Did he provide you anything, a disk, a flash drive, anything with the software?”
VP: “No, only thing he told me was our CRM integration would be seamless and our development team would have no problems.”
Me: “OK..OK…I get it…he’s a salesman. Is there an 1-800 number I can call? A technical support email address? Anyone technical I can reach out to?”
VP: “Probably, but I don’t understand what the problem is. I need the CRM integrated by next week. I gave the other VPs a promise we would get it done. I do not break promises.”
Me: “Wait…when are we installing the new system?”
VP: “Well, the purchase order will be cut at the end of the month’s billing cycle, the company has about a two month turnaround time to deliver and install the hardware, so maybe 3 months from now? Are you going to be able to have the integration ready for next week?”
Me: “If we won’t see any of the hardware for 3 months, what exactly am I integrating with?”
VP: “That API you wanted or whatever it is. COM…yea, it’s COM. I was told the integration would be seamless and our developers would have no problem. I don’t understand why you can’t simply write the code to make it work. Getting the hardware installed is going to be the hardest part.”
Me: “OK, so I have no documentation, we have no hardware, no software, and no idea what this ‘seamless integration’ means. I’m afraid there isn’t anything I can do right now. ”
VP: “Fine!...I’ll just have to tell the other VPs you were not able to execute the seamless integration with the CRM.”
Which he did. When the hardware+software was finally installed, they hired consultants (because I “failed”). I think the bill was in the $50K range to perform the ‘integration’ which consisted of Excel spreadsheets (no kidding). When approached with the primary CRM integration, the team needed our API documentation, a year’s development time and $300K. I was pissed off enough, and I had the API documentation, I was able to get the basic CRM integration within 3 days. When an agent receives a call, I look up the # in our database, auto-fill the form with the customer info, etc. Easy stuff when you have the documentation.
The basics worked and the VP was congratulated by ‘saving’ the company $300K. May or may not have been bonuses involved, rumors still out on that one, but I didn't see em'. Later my manager told me the VP was really ticked that I performed the integration ‘behind his back’, but because it was a success, he couldn’t fire me.

I was getting a freelancer job to do some backend work for a company in India that is working for a huge company in Saudi Arabia.

The customer in india was my primary contact, I wasn't allowed to talk to the guys in Saudi Arabia. My contact, we'll call him Aman, asks if i can do frontend too. I decline. Now what follows were 4 weeks of backend work during which Aman called me 10-15 times per day via skype to ask me how I was progressing, and if "insert spec here" was already done. He even called me in the middle of the night, well aware of the different time zones.

But in the end all the work is done, Aman is happy. I request payment.

Aman: We can't pay you yet, you didn't do the frontend!
Me: I'm not doing frontend.
Aman: It's just a few simple changes and then we're done.
Me: Gnnn, fuck it, what do you need?
Aman: Our customer would like the frontend to look better.
Me: Ok, so what exactly should look better?
Aman: All of it.
Me: Do you have any specs?
Aman: No just make it look more modern.
Me: So you want me to rework the whole frontend? That's not just a few simple changes...
Aman: How long would you need?
Me: I actually don't do that kind of work.
Aman: We pay you double your hourly rate if you do this and finish it fast.

(This is were I should have just said no... but the greed...)

Me: Ok, but it will take me about 3 weeks to do that.
Aman: OK.
Me: Do you have any preferences as to how it should look?
Aman: No, just surprise us.

(After this sentence I really should have gotten the hell out of Dodge)

After working 3 weeks changing over 20.000 lines of CSS and most of the HTML I present Aman with the changes.

Aman: No our customer doesn't like the changes. Can you make a different version?
Me: What doesn't he like, any specifics, coloring, styling of lists or the buttons?
Aman: He doesn't like the whole thing. Please make us another version.
Me: Ok, you are the customer, but it would really help if you give me some pointers as to how it should look like.
Aman: Just do your best.
Me: ..., ok, that's helpful.

2 weeks later...

Aman: No our customer liked the version before better. But could you make it look more modern.
Me: *Bangs head against wall repeatedly*
Me: What do you mean by modern?
Aman: It should look more modern, as a whole.
Me: Ok, I get that, but could you give me an example?
Aman: Sends me a screenshot of the overview screen with all the elements encircled and modern written beside them.

1 week later...

Aman: The customer has decided, he likes the original version best. Can you undo all the changes?
Me: Sure but that'll take like 1 hour.
Aman: Oh by the way we were asked by accounting why the price for this project was so high?
Me: *hugh* *gnn* what?
Aman: Well at the beginning, you estimated the backend and frontend work to be done in 4 weeks.
Me: The frontend was never part of the original estimate.
Aman: Can you do anything concerning your hourly rate, so that we can get back to the original pricing.
Me: *make a mental note to never work with an intermediary company in india again and cancels the job requesting the due payment*

Luckily I got paid the full amount but not before having another 10 Skype call with Aman...

Recently, our team hired an arrogant trainee-junior to the team, who turned out to be mean towards the other developers and in a habit of publicly mocking their opinions and going as far as cursing at them. He steals credit and insults others. He openly admits he's an offensive person and not a team player. When someone from the team speaks, he might break into laughter and say demeaning sentences like "that's so irrelevant oh my god did you really say that? hahaha". Our team consists of polite and introverted engineers who cannot stand up to bullies. Normally this kind of behavior won't be suitable even if you work in a burger shop especially not from a trainee. Let alone trainee, the rude behavior of Linus Torvalds was not tolerated, despite him being in the top position and a recognized star talent in the IT field.

I personally no longer feel comfortable speaking up during teams meetings or in the slack team chat. I'm afraid my opinions will be ridiculed or ashamed - likely will be called "irrelevant". I respond only if I'm directly addressed. We have important features coming up, requested by the customer, but I feel discouraged to publicly ask questions - I sort of feel having to regress into contributing less for the product. I also witness that other younger developers speak less now in meetings and team chat. Feels like everyone is hiding under the bed. Our product team used to have friendly working atmosphere but now the atmosphere is a bit like we're not a team anymore but a knot.

Lesson I learnt from here is: There is a reason why some companies have personality tests and HR interviews. Our proud short boarding process was consisting of a single technical interview. Perhaps at least a team interview should be held before hiring a person to the team, or the new hire should at least be posed a question: are you a team player? Technical skills can be taught more easily than social skills. If some youngster is unable to communicate in a civilized manner for even five minutes, it should raise some red flags. Otherwise you will end up with people who got refused from other companies which knew better.

Fuck you you fucking fuck, why would you change an api without any notification?

Background: built an app for a customer, it needs to fetch data frlman external api, and save it to a db.
Customer called: it's broken what did you do?!?
Me: I'll look into it.

Turned out the third party just changed their api... Guess I should implenent some kind of notification, if no messages come in for some time...

Some people just don't get object orientated programming. What kind of mental Frankenstein object is that you've created? It's part customer, part calculator and part tractor!

Some of the penguin's finest insults (Some are by me, some are by others):

Disclaimer: We all make mistakes and I typically don't give people that kind of treatment, but sometimes, when someone is really thick, arrogant or just plain stupid, the aid of the verbal sledgehammer is neccessary.

"Yeah, you do that. And once you fucked it up, you'll go get me a coffee while I fix your shit again."

"Don't add me on Facebook or anything... Because if any of your shitty code is leaked, ever, I want to be able to plausibly deny knowing you instead of doing Seppuku."

"Yep, and that's the point where some dumbass script kiddie will come, see your fuckup and turn your nice little shop into a less nice but probably rather popular porn/phishing/malware source. I'll keep some of it for you if it's good."

"I really love working with professionals. But what the fuck are YOU doing here?"

"I have NO idea what your code intended to do - but that's the first time I saw RCE and SQLi in the same piece of SHIT! Thanks for saving me the hassle."

"If you think XSS is a feature, maybe you should be cleaning our shitter instead of writing our code?"

"Dude, do I look like I have blue hair, overweight and a tumblr account? If you want someone who'd rather lie to your face than insult you, go see HR or the catholics or something."

"The only reason for me NOT to support you getting fired would be if I was getting paid per bug found!"

"Go fdisk yourself!"

"You know, I doubt the one braincell you have can ping localhost and get a response." (That one's inspired by the BOFH).

"I say we move you to the blockchain. I'd volunteer to do the cutting." (A marketing dweeb suggested to move all our (confidential) customer data to the "blockchain").

"Look, I don't say you suck as a developer, but if you were this competent as a gardener, I'd be the first one to give you a hedgetrimmer and some space and just let evolution do its thing."

"Yeah, go fetch me a unicorn while you're chasing pink elephants."

"Can you please get as high as you were when this time estimate come up? I'd love to see you overdose."

"Fuck you all, I'm a creationist from now on. This guy's so dumb, there's literally no explanation how he could evolve. Sorry Darwin."

"You know, just ignore the bloodstain that I'll put on the wall by banging my head against it once you're gone."

The only serious, as in customer affecting, bug I never git fixed was an indexing bug that caused an exception requiring manual intervention by one of us.

Despite going at it for many years I never found the root cause before I left the company.

The reason it was so difficult was that it only occurred every second month or less and with different customers.
It was also not triggering directly when the error occurred but a while later once the error had caused accumulated errors until one value got negative.

Also, it was a combination SQL, backend code and frontend js and the time from initial error until an invalid value could be hours, days or even weeks.

And we never ever managed to replicate it our self and found no common pattern between occasions.

We think it was some kind of race condition when updating the db that caused duplicate values or a hole in the index series (db transaction or db index was not an option for various reason that would require a redesign of the central tables and most if the central code).

This then grew into multiple error on consecutive updates until one f them resulted in a negative number that then caused a regex in js to fail.

My company just did its first delivery to a new big customer , got the acceptance docs signed etc.

Was pretty funny to see management and the business-tards furiously emailing one another with company wide replyAll
Congratulating one another over an excellent job they had done in particular,

for example :
Gavin : Ahh capital , well done john for your undertaking in this tremendous accomplishment

John: oh and thank YOU for your guidance Gavin, couldnt have done it without you, we really exceeded outselves with the hard work we put it, also a big mention to (insert another inbred manager's name)

And that keeps on bouncing on and on

( absolutely no fucking mention of devs who did the actual Work, nooo nooo just a brief reference to us as "the boys in london"....)

Kinda glad they aren't in office most of the time else this level of back-patting would have probably turned into a circle jerk in the board room.

Almost thought of getting the dev teams to join the storm of emails and start randomly congratulating one another too with company wide replyAlls but that kind of prank would likely be ill received by out high and mighty leaders.

( on the flip side maybe they would actually learn out names)

At one of my former jobs, we devs had to do all sorts of non-dev work, such as writing quotes and even contracts!

The CEO of that company had this naughty habit to contact devs directly without delegating through the CIO. Sure, if it's really urgent like when some system is down because of a bug, go ahead and disturb a dev. But interrupting coders to write some freaking quote? Come on!...

Once, that CEO asked me to stop everything I was doing to write a quote to a customer ASAP, as this was really urgent.

I spent several hours writing that quote. It had to be done right as any specifications in our quotes were used in our agreeements and were referred to in the case of any dispute. So not only were we devs and salesmen in the same time; we also needed to be lawyers.

When I was done and delivered the quote to the CEO, he told me he had no intention to take on that customer in the first place. Instead, he wrote a polite we-are-not-interested e-mail to the customer and cc:d it to me just so that I could read for myself how very sleek a businessman he was.

Me: why did I have to write that quote when you knew all along that you were not going to use it anyway?
Him: It's for your own personal development.

Another naughty habit of that same CEO is that he made "jokes" and remarks that I found inappropriate, such as "You walk like a drunken sailor".

Later, he decided to discontinue our team/product because "it isn't proftable". Well, what do you expect when devs are forced to waste half day completing pointless tasks?!

It was for the better anyway, and I was actually relieved when I left the company. I'm still thinking though, that the real reason he sacked me is that I am too honest and not the docile kind of employee that would be ideal for him. I did question some of my tasks, and worst of all: I didn't laugh at his stupid jokes.

Well, the impossible needs to become possible again.

"you will shit out a full website for this customer in two days! Fully responsive, 16 pages, and it better be good!"

Yeah. Ok. Fuck you. My attitude stinks, but your expectations and temperament kind of forge my attitude. Now tell me how in fucks name i am supposed to just stop administering over 3000 users and god only knows the ever growing amount of servers, stop all my server side development, so that I can make a site for a customer paying the company the equivalent of $100 for it (because sales people here are retarded) and get zero fucking commission or even a thank you for it.

Nah. Fuck this.

Tired of complaining, and I'm sure you guys are just as tired of it.

!rant

Conversation between [C]oworker and... some kind of customer-side [P]roject manager.

P: Hey, our release 2.0 is ready, but somehow I can't add tag to master. Could you try, please?
C: Yeah, sure.... Done... We are missing tag for 1.2 still, should we add it?
P: Oh, right, I forgot about that.
C: Ok, found merge... Done.
P: *displaying repo in GitBlit* Uh, now the order is wrong. And date is the same. Can we do something about that?
Me: We can just push that tag with replaced date. *just guessing*
P&C: You can do that??
Me: Sure
Me.thinking: Thats git... I would be suprised if we could not.
Me: *pushing tag* Check it now.
P: Whoa, nice!

my colleague was ordered to the site of a customer who had claimed that our software was a total bunch of crap and nothing was working. they had created a list with something 100 bullet points of the bugs they had found in our software that made it impossible to work with. since their production was relying on it they were really pissed off. after a very uncomfortable meeting where they angrily disclosed the situation, finally he got access to the system they were working with. after a few minutes he found that the system's GPU and hard disk drivers were totally outdated and devices weren't even working correctly. after he had updated all drivers, our software worked perfectly fine. at least the customers were kind of embarrassed afterwards... ¯\_(ツ)_/¯

I am the manager of a customer service team of about 10-12 members. Most of the team members are right out of school and this is their first professional job and their ages range from 22-24. I am about 10 years older than all of my employees. We have a great team and great working relationships. They all do great work and we have established a great team culture.

Well, a couple of months ago, I noticed something odd that my team (and other employees in the building) started doing. They would see each other in the hallways or break room and say “quack quack” like a duck. I assumed this was an inside joke and thought nothing of it and wrote it off as playful silliness or thought I perhaps missed a moment in a recent movie or TV show to which the quacks were referring.

Fast forward a few months. I needed to do some printing and our printer is in a room that can be locked by anyone when it is in use (our team often has large volumes of printing they need to do and it helps to be able to sort things in there by yourself, as multiple people can get their pages mixed up and it turns into a mess). The door had been locked the entire day and this was around noon, and the manager I have the key to the door in case someone forgot to unlock it when they left. I walked in, and there were two of my employees on the couch in the copier room having sex. I immediately closed the door and left.

This was last week and as you can imagine things are very awkward between the three of us. I haven’t addressed the situation yet because of a few factors: This was during both of their lunch hours. They were not doing this on the clock (they had both clocked out, I immediately checked). We have an understanding that you can go or do anything on your lunch that you want, as long as you’re back after an hour. Also, as you mentioned in your answer last week to the person who overheard their coworker involved in “adult activities,” these people are adults and old enough to make their own choices.

But that’s not the end of the story. That same day, after my team had left, I was wrapping up and putting a meeting agenda on each of their desks for our meeting the next day. Out in broad daylight on the guys desk (one of the employees I had caught in the printing room) was a piece of paper at the top that said “Duck Club.” Underneath it, it had a list of locations of places in and around the office followed by “points.” 25 points – president’s desk, 10 points – car in the parking lot, 20 points – copier room, etc.

So here is my theory about what is going on (and I think I am right). This “Duck Club” is a club people at work where people get “points” for having sex in these locations around the office. I think that is also where the quacking comes into play. Perhaps this is some weird mating call between members to let them know they want to get some “points” with the other person, and if they quack back, they meet up somewhere to “score.” The two I caught in the copier room I have heard “quacking” before.

I know this is all extremely weird. I wasn’t even sure I wanted to write you because of how weird this seems (plus I was a little embarrassed). I have no idea what to do. As I mentioned above, they weren’t on the clock when this happened, they’re all adults, and technically I broke a rule by entering the copier room when it was locked, and would have never caught them if I had obeyed that rule. The only company rule I can think of that these two broke is using the copier room for other purposes, preventing someone else from using it.

I would love to know your opinion on this. I tend to want to sweep it under the rug because I’m kind of a shy person and would be extremely embarrassed to bring it up.

10 year anniversary 'celebration' for a couple of employees (one dev, one a DBA) and the VP of the department was saying kind words about them, talking about the 'good old days'.

VP to the DBA: "I apologize, when you started, you walked into my database architecture. I didn't know that much back then and never thought about the architecture much beyond a few years. Its amazing my design has lasted over 20 years and triple digit business growth..blah blah blah"

Inner voice: "Mother F-er!...My database was designed IN SPITE of your meddling and demanding to create 1,500 field tables. Shut the F up you egotistical bastard!"

I can't even count how many times I had to stop him from, for example, adding a 'ProductID' field to a Customer table.

Me: "Why did you add a product id field?"
VP: "How else will we know what product the customer wants to buy?"
Me: "You mean like a wish list? What if the customer wants more than one product?"
VP: "Oh, that’s easy, we'll create more fields when that happens. ProductID2. Microsoft made it really easy to add fields."
Me: "We already have a wish list table schema. Customer can have as many wish lists and as many products as they want."
VP: "I don't understand. All I want is a field for me to store the product I'm buying. I don't know why you make this so hard, its just one more field."

Now the VP is bragging all the success was due to his expertise?! Gaaaaahhhh!

I quelled my rage with ample quantities of donuts, juice, and chocolate milk.

So I setup a nice csv file for the customer to fill in the shop items for their webshop, you know? with a nice layout like
name - language - description etc.

(just temporary, because the legacy website is going under a ((sadly frontend only)) rework, so it now also has to display different 'kind' of products... and because the new cms isn't done yet they
have to provide the data with other means)

my thoughts were to create a little import script to write the file into the database.... keep in mind of the relations... etc...

guess what? TWO MONTHS later, I get a file with a custom layout, empty cells, sometimes with actual data, sometimes (in red / green text color) notes for me

I mean WHY.... WHY DO YOU MAKE MY LIVE HARDER???

So now I have to put data in 6 columns and 411 rows in the database BY HAND...

oh and did I mention they also have relations? yeah... I also have to do that by hand now...

As the news that hackers have kept new "pirates of the Caribbean" on hold, this kind of comment reassures the trust or acts as reverse psychology to pay up.
Any ways they have got better customer service than any other big corporates

I know folks do their best, but come on Apple, this can't be that hard. Bought an IPhone at an estate sale (elderly individual died suddenly, so no one had knowledge of the apple id, passwords, etc) and I've been trying to convince apple to clear the activation lock. (AS = Apple Support)

<after explaining the situation>
AS: "Have you tried putting the phone in recovery mode? That should clear the lock"
Me: "I've already done that. It prompts for the apple id and password, which I don't have"
AS: "You need to talk to the owner and get the information"
Me: "As I explained, I purchased the phone at an estate sale of someone who died. I have the bill of sale, serial number, the box, obituary. What else do you need?"
AS: "Have you tried contacting a family member? They might have have that information."
Me: "The family members at the sale told us this is all they had. This kind of thing has to happen. I can't believe Apple can't clear the activation lock."
AS: "Yes, we can, but I'm very sorry we take security seriously."
Me: "I understand, what do I do now?"
AS: "Did you log out of the phone? Go to settings ..."
Me: "Yes, I tried all those steps before calling. It prompts for the AppleID and password."
AS: "Did you try entering the password?"
Me: "No, I don't have it. I already explained there is no way to know"
AS: "Yes..yes...sorry...I'm just reading the information in front of me. I found something, have you tried submitting a activation lock removal request?"
Me: "Yes, it was denied, didn't tell me why, which is why I'm calling. What about taking this phone to an Apple store? I have all the paperwork."
AS: "Sure, you can try. You might need the death certificate. The family or the coroner will have a copy."
Me: "What!? Apple requires a death certificate to unlock a phone!? I'm pretty sure not even the family is going to give a total stranger a death certificate"
AS: "Sorry sir, I'm just reading what is in front of me. Without that certificate, there is no way to prove the person died. You can try the Apple store, but they will likely require it."
Me: "That's a lot of drama for unlocking a phone. A *phone*"
AS: "Yes sir, I understand. If there anything else we can do let us know and thank you for being an a apple customer."

Next stop, the Apple Store.

If you're making a game, dont start by thinking about your inventory system. Start by thinking about what you want your player to be able to DO, the cost of those things, and the constraints.

For example, ages of empires didnt have you worrying about unit equipment at all. every villager could do almost any job. while survival games, especially survival horror, like the recent RE remake, severly restrict inventory and stack sizes to make resource managenent more important.

Games like Fallout had list based inventories because lists are cheap, and it allowed a tighter interaction loop. players would loot. go into inventory. close container, onto the next container, keeping the player in the exploration loop longer. neoscav did the opposite *for effect* harkening back to diablo, but taken to the nth degree: *everything*, actions, combat, exploration, character design, all based on an inventory-style grid.
while games like rimworld and dwarf fortress have your inventory represented by zones where items are physically *stored* in stacks on the ground, extending the concept of base management to resource management through physical layout and build optimization.

its important to think about what kind of actions you want players to be able to do, and the kinds of challenges and constraints you want on them at each point of the game and each mechanic they engage in.

other examples, though terrible, include fortnite, where the limitations of competitive play had inventory limited to a resource system and a hotbar. while earlier battle royale and sandboxs games like rust and battleground induced tension by combining loot mechanics and grid inventories with the constant danger of competing players, allowing them to have richer inventory systems at the risk of frusterating players who frequently died while managing their inventory. meanwhile in overwatch, notice how the HUD changes to best represent the abilities of each character.

all in all it is better to stop thinking of inventory systems as a means to an end, and instead as the end representation of desired mechanics, or artificially selected representations for particular effects.

this applies likewise to ui and ux in general. because the design of interface is fundementally about the design of *interactions*, and what you want to enable a user or customer to *do* will ultimately drive those interactions.

Designer: These nine logo's come after the intro text...

Me: Wait... nine? How do we know the number of company logo's in that section is always nine?

Designer: Well that looks the best.

Me: That may be, but we're working with CMS content here. We cannot be sure that this company works for exactly nine clients.

Designer: What do you mean?

Me: In general the idea is that a CMS allows a customer to determine that for themselves. That is kind of what a Content Management System does.

Designer: But shouldn't I, the Designer, be in control of that? Nine logo's simply looks the best!

Me (trying to cope with the fact this guy's formal education is a joke compared to his ego): The reality is that the client being able to determine his own content is the reason we make this website. We will have to take into account the actual number of items in the CMS may be less or more. We could paginate it or randomize it if you want to use that grid of nine.

Designer: I don't see why I can't determine that.

Me: Designing around those constraints is what my boss hired you to do.

I have a new boss who was hired today. Well, I guess he's supposed to be a 2nd in command to my current supervisor, but I still have to report to him too I guess.

This dude is a high-sodium seasoned dev, and the kind who thinks anyone who's been in the industry less than 15 years should be at best a test engineer or thrown into the 7th ring of Customer Support.

Ugh. I'm now out of gin, which was my backup to my scotch. And this prick expects me to have a PR ready for him to review on a whole new application I've been working on for the last 2 weeks by midday tomorrow. And today was his first day.

Hi! I'm new in freelancing. I've created a program that scrapes data from a website, parses it, runs DB queries, and emails the prepared data to the customer for whom I've created this program. The whole program is written in PHP and uses a MySQL table. There's almost no front-end, it's just like an automated background process that runs with a cron job. I've bought and set up a domain and hosting for them (my cutomer paid it all). I got the core part of the program running after ~2 days, and it took me ~a week to complete the project including adding features and the testing phase. Now, I'd like to know, how much does this kind of project cost? The business operates in Silicon Valley.

Office Ninja!

Today, my PM dropped by in the morning and mentioned she had some customer feedback on some item in a project where I'm the holiday replacement for someone else. I already had work to do, so that kind of interruption wasn't welcome.

"Well yeah, just forward it to me, I'll see what I can do", I told her. She agreed. Half an hour later, still no email from her. Hey, that looked promising!

For the rest of the day, I didn't talk to her, avoided speaking at all when she was near and even sneaked by her room (open doors) in silent mode lest I drew her attention and she might have remembered the email.

Until afternoon when I went home, still no email. Success! :-)

Long time no rant from me. Sorry guys, has been a tough time for me.

Little background: I'm an apprentice and as such definitely not a fully trained professional. I'm working in a big company with people who have very let's say interesting ideas what I should be able to do.

This whole disaster begins shortly after I started my apprenticeship. I was offered to choose my first little project. "Something from the backlog, not very challenging and a nice beginner one. It's just about a PoC" ok, le me thinks. I choose to make a weather display.
Basic functionality was provided within the next 3 weeks. My direct boss (let's call him Jo) liked it and talked to his boss (Hugo) about it. Hugo was so excited he called our product manager to get my plugin into our software asap and began to think about where else we could use this.
This is where shit went downhill. Hugo told me it was my task to implement it on a totally different platform and to "host it in azure". I don't know much about azure and I never used it. I told him that I'd need time and some kind of sandbox to try and learn how things work. He promised but nothing ever came through. Not even Jo could do something about this.
They told me I should write this asap because "every customer would LOOOOVE this" and I honestly can't think of a way to meet all their requirements without access to our azure system/ sandbox. (There are a lot of requirements)
Am I wrong? Should I be able to do this? I'm a fucking trainee. I don't know everything.

Nope, definitely not going to work for that customer anymore. Fuck this shit. At least for this week.

My background: mid-30 years old, some kind of business & IT consultant / lead dev working for a mid sized CRM consulting company, with approx 15 years of experience in development and software architecture, most of the time "thinking" in C#, still learning new languages, being a cloud evangelist and team lead. We usually have customers with customers (B2B/B2C).
Personality type "campaigner" (ENFP-A).

Today the project lead of my client (a big corporation in the energy industry) told me that he still didn't order all the necessary resources for the cloud project. Just to be clear: He's on the client side. We (the architects, one internal and me) told him one month ago what we need for the beginning. Just a few things - an Azure subscription, a license for the CRM platform, and our dev tools.

And now let's guess when the project is planned to begin? Yeah, right: 1st of April. NO APRIL'S FOOL. And guess what? Next Tuesday we'll do the onboarding for the new (external) devs, and NOTHING will be ready. Yeah, just let us build stuff in our minds, and on the whiteboards, because it's an AGILE project, right? We don't need any systems and tools...

And now he sent me the questionnaires which need to be answered before any cloud service can be ordered by the corporate IT. And yes, he didn't answer a single thing, and just meant "Those are architecture questions" (they are not) and (of course) "please provide the answers until Monday morning, so we can FINALLY order the services."

Yeah, you fucktard. Of course it's MY FAULT now. Maybe I should write an email to your boss asking how we can speed things up a little bit...

I've worked in a lot of customer service jobs and the more i have to deal with client, the more story starting to pile up. But something always come back and it's frustrating. The entitlement people have. I work as a Technical Support agent and for the most part i'm actually happy to help people with fixing their problems. But once in a while i always get that idiot that doesn't do anything i told him, blame me because "my fixes" don't work or just straight up don't listen to me and think they know better. Why the fuck do you call me if you need help if you're going to ignore everything i say and act like a fucking children. I'm not the one that call for technical support.

I know this place is more for Dev, but i'm sure those kind of things happen all the time when a client think he know more than the dev themselves...

The client doesn't want to give me her PIN code from GoDaddy but I need it to make changes for her.

She told me that GoDaddy's Customer Support told her she can't give her PIN to anyone. I understand that. I told her what to do but she still wants me to do it.

She came up with the idea of teleconference between me, her and GoDaddy (is that even possible?). We live in two different countries.

She could just do it by herself (as I told her what and how to do) or give me the PIN... Nope, she thinks that it's my business to make things up.

Boss wants me to carry on this because she's difficult and may make us bad PR even if she's not right. He doesn't want a shitstorm to handle.

We made few projects for her in the past, she gave us access to all her WordPresses, FTPs, backups, authinfo codes etc but still doesn't trust us. She always thinks dozen times before she gave us some data.

And she's not even a business client. She runs a few blogs about her hobbies. She doesn't make money from them. It's not a big deal but she treats it like a treasure.

It's not easy to be gentle and kind :)

So I got this new job as Java developer, the people are really great but is the kind of companies that only takes care for fast results and not for code quality.

Because this I have to deal with libraries updated 4 years ago, classes with 8000 lines, methods with 500 lines, a WHOLE lot of work arounds because there is no time to really fix the issue unless it affects directly the customer (something not working or being really slow) aaand we use fucking svn.

Some of this practice's they know and encourage it (+1000 lines classes for example) and every time I try to talk about good practices in the code everyone seems so interested but there is always no time.

Sooo I will stay here for at least two years, I hope I can make a change for good in their code smells.

- 5 days until customer integration test. I finished my work for the test a week ago so I am relaxed. 10 days of estimated work for other team, 1 dev scheduled for this task.
I reminded of the deadline, which seemed not realistic anymore; "Don't be so pessimistic" they said, "Everything is fine", "We'll get it done".

- 2 days to go and half of the system doesn't work, the external test system rejects all data (nobody had time to read the specs -> let's call it 'assumption based development' (ABD))
I reminded of the deadline, and that I would like to have an internal test with all components beforehand; "Don't be so pessimistic" they said, "Everything is fine", "Just some minor issues".

- 1 day to go and dev from other team called in sick... (and I can really empathize this decision); "Someone else can jump in and finish the work" they said.

- An hour later the test was cancelled not even 24 hours before it should take place. We could have rescheduled the test more than a week ago, that wouldn't have been so disgusting and even save our customer some hours of preparation effort.

I hate myself when I was right from the start but wouldn't enforce my position because I'm too kind sometimes.

Story Time!

Tittle: About Larry.

Fun Game: Tell me if / when in this story you know the plot twist.

Setting: Years ago, non coding job.

I work with Larry a lot, Larry works remote. In technical terms Larry is senior to me and I escalate some technical issues that get assigned to Larry. I've never met Larry in person.

Larry can be hard to work with, but he's plenty good at his job and I don't mind his prickly side. Sometimes it takes telling Larry something a few times before it sinks it, but that's not a big deal. Sometimes it seems like Larry doesn't remember his cases entirely, but he has a lot of cases. Also Larry has good reason for how he works considering the land of scubs who usually escalate to him without any thought / effort.

Larry's escalation team is short staffed and they're trying to hire folks, but that's been like that forever.

So one day I get an email that Larry is going to be out of the office for a few weeks. Nothing unusual there.

My current case that I share with Larry sort of floats in limbo for a while. The customer is kinda slow to respond anyhow and there's nothing that I need Larry for.

Finally I get automated notice that my case has had a new escalation engineer. Laura. Laura is much more positive and happy compared to Larry. Understandably Laura isn't up to date on the case so we go back and forth with some emails and notes in the case.

The case is moving along just fine, we're making progress, but it's slow because of the customer's testing procedures. Then we hit a point where this customer's management pushes on sales for a solution (this customer's management is known for doing this rando like for no reason).

Down the management chain it goes and everyone wants a big conference call to get everyone up to date / discuss next steps (no big deal).

Now I really don't want to do this with Laura and throw her into the deep end with this customer, she doesn't have the background and I'd rather do this call with Larry & Me & Laura. Also according to the original email Larry is due back soon.

I start writing an email to Laura about "Let's try to schedule this for when Larry gets back."

Then I stop ... I don't really know why I stop but when it is a "political case" I want some buy in on next steps from management so I go talk to my manager.

-Plot Twist Incoming-

Long story short, my manager says:

"Laura IS Larry..."

O

M

G

I had no idea. Nobody told me, nobody told ANYBODY, (except a couple managers).

Back up a few months Larry apparently went to his managers and told them he was going to transition, surgery and all, in a few months.

Managers wondering how to address this went to HR and some new hire very young to be a manager HR manager drone logiced out in her bonkers head that "Well it shouldn't matter so don't tell anyone."

ARE YOU FUCKING KIDDING ME!!??

Thank god I didn't send that email...

I did send an email to Laura explaining that I had no idea and hoped I didn't say anything stupid. She was very nice about it and said it was all good.

After that incident made the management rounds (management was already fuming about being told not to tell anyone) things came to another critical point.

Laura was going to visit the company HQ. Laura had been there before, as Larry, everyone knew her as Larry... nobody (outside some managers) knew Laura was Larry either. With nobody knowing shit Laura was going to walk in and meet everyone ...

One manager at HQ finally rebelled and held a meeting to tell his people. He didn't want Laura walking in and someone confused, thinking it was a joke or something horrible happening.

HR found out and went ballistic. They were on a rampage about this other manager, they wanted to interview me about how I found out. I told HR to schedule their meeting through my manager (I knew they didn't want my manager to know they were sniffing around).

Finally the VP in our department called up the HR head and asked WTF was going on / kind of idiots they had over there (word has it legal and the CEO were on the call too).

HR had a change in leadership and then a couple weeks later there were department wide meetings on how to handle such situations and etc.

Things that make you regret you are not a normal grunt in any other fucking job outside of software development...

Few years back we had the biggest customer ever close to signing contact with us (b2b). They had a CRM they wanted to connect to our CRM because their users didn't want to use IE with ActiveX anymore, the old software was a fucking RDP over IE to a server behind a VPN.

Boss brags how we can implement every API on Earth with our team and gets the contract signed. Technically not a lie but we agreed on a company meeting a few month prior to not implement each API for every customer but expose one ourselves because we had enough big customers on that one software to not want 100+ unique API connectors in our code.

So we apparently agreed to not only build our side of the API but also pay 2/3 of the bill of the other company for implement their shitty excuse of an API...

Fast forward a few month, talking to the other companies dev daily to get their API up and running, our part is long done. Finally get things set up and data flows... suddenly shit hits the fan. That shitty excuse of CRM can't expose the created and modified timestamps to the API. Webhooks never got implement and now we have no way of knowing which data changed because their side is completely passive.

Fast forward to a few weeks back. Still no solution. Shit is running, barely. Data inconsistency is low because everyone knows they should never change things in the old CRM because the changes might not be synced. (Only one indictor is a custom modified date on the main customer data that only updates if the main data was changed but there are 20+ different possible subsets. Can't get changes in subsets detected, like ever)

One fucking grunt updated 129 customer-profiles in the old CRM. Nothing was synced.

They still use the old shit for billing.

Their it-crowd-guy calls me up:
"Sorry but we need to generate the bills tomorrow and there seems to be some kind of desynchronization between the databases"

No shit? Someone did exactly what we told you not to do and now that one thing we warned you about happened but now it's our fault? Use the fucking force sync button we built for that purpose and that purpose alone. It will only take 7 days because that fucking SOAP API is slow as fuck and you have millions of datasets to sync...

Fml I might just try and jump out the window, sounds like a lot of fun in days like this.

tl;dr never implant against dynamics ax aif soap API if you want to keep some basic level of sanity

*Not a rant, but a very long vent*
I'm 20 and facing the worst dilemma I ever experienced.
Been working at a company for more than half a year, got the job thru a friend and started as an intern to take care of customer problems, crap they do to PC's, printers that wouldn't work, answer emails and phone calls about our point-of-sale software.
Soon everything started to change, on one day my boss asked my what I knew about coding, all I could answer was about some really basic stuff that I learnt on a previous semester at college, just some very basic coding stuff we got for C, how for loops works, conditions, that kind of thing. Soon I was being asked to code a client management software for our company, I was starting to grasp a little of this wonderful world, soon I could write some more complex code in C#, even did a program that in 30 seconds did a 3 day's worth of work, and then I got assigned to develop a mobile POS application, earned a raise, and man, is this wonderful.
I feel that I really found my place in life, found something that makes me jump out of bed every morning.
But here comes the dilemma part: I'm enrolled in a mechanical engineering school for two years now, and it's my second place already (been enrolled at a agronomy school before that) and I'm starting to feel out of place, in all the classes I'm taking, I cant help but feel that this isn't for me, I don't see myself doing that for a future, but I don't know if jumping to another boat would make it any better or just worse, I don't know how good are my odds at a tech oriented course are, I don't really know what to do with the rest of my life.
Guess I'm just afraid of doing something stupid and regret it later, don't know if I should listen to the voice that shouts to me to do whatever I want to with my life or the one that assures me of a stable path... Don't know if anyone will read this much, but if so, thanks a lot, just wanted to put it out of my shoulders and maybe get to know anyone that has been here. I'm new here, but I feel already at home. ☺

Some customers are nice.

Ive been working with a customer to enable a feature in the database. It was tough, because the escalation from support was your standard 'Customer wants apples in the T-1000, please do the needful'. After several emails back and forth we reach an agreement about what needs to be done.

This is something I'm sure can't be done. I test it in my local install, yep, confirmed that's normal behaviour. The customer, however, is stalwart - he's suggesting changes to the database that would potentially give him what he needs. I figure if he's going to this much effort, I'll confirm with our product specialist to see if there's a way around it.

Five minutes later I'm emailing the customer with an apology as I have unwittingly never known of, or committed to memory, the existence of a distinctly non-hidden check box that enables this exact function. I pass this box several times a week at least, and I've worked on this software for two and a half years. Never have I needed to use it, so my brain just processed it as background imagery.

The customer just responded with the kindest email absolving me of my sins, thanking me for my humbleness and for my time.

I want him to have more problems so I can work with him more.

Many years ago, when I moved from a semi-experienced developer to an absolute beginner project manager at another company, my very first project was an absolute clusterfuck.

The customer basically wanted to scrape signups to their EventBrite events into their CRM system. The fuckery began before the project even started, when I was told my management that we HAD to use BizTalk. It didn't matter that we had zero experience with BizTalk, or that using BizTalk for this particular project was like using a stealth bomber to go down to the shops for a bottle of tequila (that's one for fans of Last Man on Earth). It's designed to be used by an experienced team of developers, not a small inexperienced 1-person dev team I had. The reason was for bullshit political reasons which I wasn't really made clear on (I suspect that our sales team sold it to them for a bazillion pounds, and they weren't using it for anything, so we had to justify us selling it to them by doing SOMETHING with it). And because this was literally my first project, I was young and not confident at all, and I wanted to be the guy who just got shit done, I didn't argue.

Inevitably, the project was a turd. It went waaay over budget and time, and didn't work very well. I remember one morning on my way to work seriously considering ploughing my car into a ditch, so that I had a good excuse not to go into work and face that bullshit project.

The good thing is that I learned a lot from that. I decided that kind of fuckery was never going to happen again.

A few months later I had an initial meeting with a potential customer (who I was told would be a great customer to have for bullshit political reasons) - I forget the details but they essentially wanted to build a platform for academic researchers to store data, process it using data processing plugins which they could buy, and commersialise it somehow. There were so many reasons why this was a terrible idea, but when they said that they were dead set on using SharePoint (SharePoint!!!) as the base of the platform, I remembered my first project and what happened.

I politely explained my technical and business concerns over the idea, and reasons why SharePoint was not a good fit (with diagrams and everything), suggested a completely different technology stack, and scheduled another meeting so they could absorb what I had said and revisit. I went to my sales and head of development and basically told them to run. Run fast, and run far, because it won't work, these guys are having some kind of fever dream, it's a clusterfuck in the making, and for some reason they won't consider not using SP.

I never heard from them again, so I assume we dropped them as a potential client. It felt amazing. I think that was the single best thing I did for that company.

Moral of the story: when technology decisions are made which you know are wrong, don't be afraid to stand up and explain why.

I think I've reached some kind of job nirvana. My coworkers and I all complain about our work. We're overworked, underappreciated, underpaid, and and have to deal with all sorts of bullshit all the time. Pretty much everyone who has been on the team longer than a year is talking about quitting.

But I started at this company as a level 1 tech support phone technician before I transferred into the DevOps side of things, and that tech support job was SO much worse. Way more stressful, way less pay, mandatory overtime, horrible scheduling, being forced to remain calm while people hurl insults at you over the phone, and it was a dead-end job with a high turnover rate and almost no opportunities for advancement of any kind.

And every time I think back on that job, I realize that what I have now is actually pretty great. I'm paid well (still underpaid for the job I do, but catching up really fast due to my current boss giving me several big raises to keep me from quitting lol). I deal only with other tech people like developers and data scientists so no more listening to salesmen insult me on the phone. I'm not in any sort of customer service role so I can call people on their bullshit as long as I'm professional about it. I'm salaried so they can't make me work horrible shifts. 99% of my days are a normal 9-5 workday. I actually have a reliable schedule to plan around.

People treat me like the adult that I am.

I'd get a similar experience at other, better-paying companies, for sure, but what I have now is still pretty great.

I'm sure I'll be back in a few days to rant about more nonsensical bullshit and stress, but for now I'm feeling the zen.

We had a meeting with our customer and showed them our prototype. The prototype had a fancy GUI.

The customer looked at the prototype and said: well, it looks nice but I don't know. In some kind the Gui don't flashes me. Make it so that it flashes me.

A dev life in Queen songs:

„A Kind of Magic“ - Build successful
„A Winter’s Tale“ - Key Account Manager visits customer
„Action This Day“ - Release day
„All Dead, All Dead“ - System down
„Another One Bites the Dust“ - kill -9 4711
„Breakthru“ - 10 hour debuging session
„Chinese Torture“ - Microsft Office
„Coming Soon“ - Client asks for delivery date
„Dead on Time“ - shutdown -t 10
„Doing All Right“ - How's the progress on the new feature?
„Don’t Lose Your Head“ - git push -f
„Don’t Stop Me Now“ - In the zone
„Escape from the Swamp“ - Hand in resignation letter
„Forever“ - while(1)
„Friends Will Be Friends“ - friend class Vector;
„Get Down, Make Love“ - No rule to make target "Love"
„Hammer to Fall“ - Release day
„Hang on in There“ - 2 weeks until release
„I Can’t Live With You“- Microsoft
„I Go Crazy“ - Microsoft
„I Want It All“ - Google
„I Want to Break Free“ - free( (void*) 0xDEADBEEF );
„I’m Going Slightly Mad“ - Impossible feature requested
„If You Can’t Beat Them“ - Impossible feature promised by sales
„In Only Seven Days“ - Impossible feature ordered
„Is This the World We Created...?“ - Philosphic moments
„It’s a Beautiful Day“ - Weekend
„It’s a Hard Life“ - Weekday
„It’s Late“ - Deadline was last week
„Jesus“ - WTF?
„Keep Passing the Open Windows“ - Interprocess communication
„Keep Yourself Alive“ - Daily struggle
„Leaving Home Ain’t Easy“ - Time to get up and go to work
„Let Me Entertain You“ - Sales meets customer
„Liar“ - Sales
„Long Away“ - Project start
„Loser in the End“ - Dev
„Lost Opportunity“ - Job ad
„Love of My Life“ - emacs/vim
„Machines“ - Computer
„Made in Heaven“ - git
„Misfire“ - Unhandled exception at Memory location 0xDEADBEEF
„My Life Has Been Saved“ - Google drive/Facebook
„New York, New York“ - Meeting at customer
„No-One But You“ - Bus factor = 1
„Now I’m Here“ - Morning rush hour
„One Vision“ - Management goals
„Pain Is So Close to Pleasure“ - NullPointerExcption
„Party“ - Delivery completed
„Play the Game“ - Customer meeting inhous -
„Put Out the Fire“ - Support hotline
„Radio Ga Ga“ - GSM/GPRS/UMTS/LTE/5G
„Ride the Wild Wind“ - Arch Linux
„Rock It“ - Linux
„Save Me“ - CTRL-S/CTRL-Z
„See What a Fool I’ve Been“ - git blame
„Sheer Heart Attack“ - rm -rf /
„Staying Power“- UPS
„Stealin’“ - Stack Overflow
„The Miracle“ - It works
„The Night Comes Down“ - It doesn't work
„The Show Must Go On“ - Project cancelled
„There Must Be More to Life Than This“ - Philosophic moments
„These Are the Days of Our Lives“ - Daily routine
„Under Pressure“ - 1 day until release
„Was It All Worth It“ - Controlling
„We Are the Champions“ - Release finished
„We Will Rock You“ - Sales at customer
„Who Needs You“ - HR
„You Don’t Fool Me“ - Debugging session
„You Take My Breath Away“ - rm -rf /
„You’re My Best Friend“ - emacs/vim

!rant
Landed my first time job as an consultant, while still studying. Hopefully this will go good, only have 4 months left of university.
However, I am surprised of how little coding it actually is... I've been spending my first month just learning a new system, so I can finally go out to a big customer and redo their production system (factories).

Meetings all day, a lot of talking... I kind of dislike it, but also like it. It is a special feeling. I wonder how it will feel in 6 months from now.

Dear notebook manufacturers,

do you ever fucking think of how users actually use your notebooks in a company? Almost every company makes use of docking stations. Sooo... Instead of killing my battery over time by being constantly connected to power via the docking station. What do you think of doing some kind of scheduled/more intelligent charging or a charging range? I mean I dont stare 4 hours a day onto my 14 inch notebook display and then think "Oh I need to charge, better use my docking station" and go charging it for 90 minutes whilst staring at two 4k monitors and then unplug everything. My notebook now lives for 20 minutes without a power source... I cant even do proper presentations without using power cable... Please... Do something...

Yeah they will never see this. Just asking myself how you can develop a product do far away from the actual customer

!rant

Had to build an app using Cordova because... well, I am a web dev and know a shitload of PHP and a good part of JS, but no Swift or Java or whatever.

So there is a deadline set to like half a year after we had the initial talk with the customer. 6 months to build a relatively easy and small app.

So yeah, I procrastinated like one would do when he's got that kind of time left and not much else to do.

And yeah, I did work, but also procrastinated some more. The development was as expected, and I was well in the anticipated time frame.

Then I got a really bad disc prolapse and was sick at home and the hospital for (all together) 5 weeks.

After that, I came back to work for a week, then leaving for a (previously planned) vacation with my little family.

On my first day back at work after the vacation, I quit my job with a 6 weeks notice, of which I have to work 3 weeks.

I know it sounds like I'm a real prick, but it was never planned this way. I never searched for a new job. It just came to me.

I am still finishing the app, though :)

Why am I telling you this?
Well, I do that to show that there still are great bosses out there. My boss has NEVER spoken a bad word to me, even after I quit my job. He's always been kind, fair and understanding.

I just wanted to show that between all these rants about bad bosses and colleagues (which I have had my fair share of in the past), there still are some real gems out there.

Gotta my my boss - he's been one of the best I have had so far.

Peace out folks. Good night...

So, I produce a monthly report for our customer service department each month, and this report includes various statistics related to our company's support performance. Two of the included statistics are the "Average Speed of Answer" (ASA for short) and the "Abandoned Call percentage" (ABD % for short) that are derived from client calls to support.

The formulae for these values are:
- ASA = time in seconds all calls that were answered spent waiting to be answered divided by the number of answered calls - displayed as hh:mm:ss

- ABD % = number of abandoned calls minus those that were abandoned in under 10 seconds (referred to as "short abandoned") divided by the sum of total calls that were offered minus the sum of short abandons & transfers

These statistics are also included in a daily version of the same report that all Customer Service leadership personnel have access to.

Now, every single fucking month the same Sr. Manager always has some kind of "discrepancy" with the monthly report that ALWAYS boils down to his dumbass trying to average shit on the daily Excel reports for that month and it being different than what the monthly report is showing. Now, these reports ONLY display the calculated value for any calculated fields mind you - not the raw values of the DB fields used in said calculations.

This month I have to tell this shit-for-brains that you can't just take an average of ASA & ABD % from the Daily's and compare them to the Monthly numbers because their calculated fucking fields!!!

Come to think of it, this has been his issue for like the past 5 months, and I seriously can't fix stupid!

Sometimes I just wanna reply to his snarky ass, corporate bullshit emails like, "BRUH!, The only motherfucking discrepancy I can locate is your IQ and your fucking title - that shit don't correlate homie! Need to take that ass back to High School statistics or something!"

But I digress...

TL;DR
I have to deal with a Sr. Manager who doesn't fucking realize you can't average a calculated field from a daily report and think it's gonna match up with the monthly report. I believe he is borderline retarded, and I often wonder how he got the "Sr." In his title let alone "Manager".

Oh wait, this is corporate America - you just gotta kiss the most ass... never mind.

Others here hates how DevOps pushed parts of operations workload on Devs? Just this afternoon I have to fix a CI issue and then find a way to connect a microservice I built to production MongoDB; I'd be okay with that (I love to thinker with servers) if not for the fact which I have to do it trough leaky and badly documented abstractions put up by the customer. I was having a nice productivity streak but when I have to do this kind of shit the motivation quickly plummets.

So the project I work on basically has to talk to a 3rd party plugin, through a 3rd party framework. The 3rd party plugin is a black box. This conversation happened:

Software guy: so we aren't sure what is breaking the thing. It's either us or the plugin, but it's probably both.

Systems guy: well then if we aren't sure then why are we writing an issue for it.

SWG: because we aren't sure but we know we are doing at least something that contributes. We read int X from a table and put it into a float. X doesn't perfectly represent in a float. It comes out X.0001. Then they take it and when it comes back it comes back as Y.0001. We cram it into an int so it becomes Y, we compare it to X which is really X.0001 and it comes back invalid.

SG: well as long as we are sending them the right number . . .

SWG: but we aren't sending them the right number. They are expecting X not X.0001. Then they send us back Y.0001 but it should be X so it's wrong.

SG: so they're giving us the wrong return value.

SWG: yes, but because we're giving them the wrong number.

SG: well not exactly . . .

SWG: yes exactly. It is off by .0001 because of floating point math.

SG: well . . .

Me: look it doesn't matter how it's breaking. But it IS broken. Which is why we're filling out the damn problem report. THEY ARE EDITABLE. We talked to the customer and gave them the risk assessment. They don't care. It happens rarely any way.

SG: then can we lower the severity?

Me: no. Severity doesn't relate to risk. That is a whole different process. Severity assumes it has already happened. It's a a high severity.

SG: but the metrics.

Me: WE GIVE THE METRICS TO THE CUSTOMER. WE TALKED TO THE CUSTOMER. THEY DON'T GIVE A SHIT.

And that was how I spent Wednesday wondering how a level 4 lead systems engineer got his job. How many push ups did he do? What kind of juice did he drink?

So.

I just sat here and listened to some awful gibberish that sounded kind of like the language a person would use to describe logistics or construction, but that still lacked so much filler language that a straight spew of jargon doesn't seem likely.

reminds me of every single time I hear someone describe new technology that ends up bombing.

like the push towards graph databases which I personally can't understand the underlying storage mechanism which would make them work

of someone describing locks to your house that can be unlocked from a cellphoen over the internet.

or 2 form factor authentication and what happens if you lose your phone and there is no customer service ?

on that last maybe they could take a sample of every customers voice every year or a fingerprint or a blood sample :P

I'm starting to FUCKing hate those 1-5 lines minified 3rdparty javascript snippets that everyone seems to be bombarding their website with.

Why on gods ungodly earth would you ever dream of injecting this kind of style into my <head> tag.
Without any warning whatsoever.

You couldn't be FUCKing bothered to be thinking about the consequences, before pushing such an update to your production server.
That's how you leave your users website broken, or ugly af.

I know it's an easy fix, simply remove the snippet that injects this crap, if only I was allowed to say "no don't keep this FUCKing crap" to the customer.

We often give access to a product owner from the customer on our Jira to keep up a good communication and everyone stays up to date as everything is on the board and not hidden in emails or paper notes on the desk of the guy that is on vacation.

So far, so good

Our customers really like this as they can comment on tickets and they are integrated in the workflow because they can push into the backlog and can review finished tasks.

It is just getting better for everyone so where is the rant?

One project is just a dump of shitty mixed content tickets. But how? They look really neat. There are tickets like "fixes from meeting 20th of may" which are initially well structured with approximately 4 subtle changes to the UI and some explanation and screenshots.

PM says: Good ticket. There you go ticket, into the customer review loop of doom.

20 comments and 13 status changes later. Point 43 from comment 17 is referenced in comment 20 to keep on hold as a third party needs to give feedback, point 7 is still not solved correctly as dev 2 was not aware that it was already discussed and changed in the ticket "Call from 25th of may" where in addition the resolution of points 5-12 were requested with an additional excel file to import.

By now we have the 8th of august and literally 17 of these kind of tickets.

I guess we need to improve the workflow and request a new product owner. But this far I just table flip everytime I get one of these tickets assigned.

Looking for ideas here...

OK, customer runs a manufacturing business. A local web developer solicits them, convinces them to let him move their website onto his system.

He then promptly disappears. No phone calls, no e-mail, no anything for 3 months by the time they called me looking to fix things.

Since we have no access to FTP or anything except the OpenCart admin, we agree to a basic rebuild of the website and a redeployment onto a SiteGround account that they control. Dev process goes smoothly, customer is happy.

Come time to launch and...naturally, the previous dev pointed the nameservers to his account, which will not allow the business to make changes because they aren't the account owner.

"We can work around this," I figure, since all we *really* need to do is change the A records, and we can leave the e-mail set up as it is (hopefully).

Well, that hopefully is kind of true—turns out instead of being set up in GoDaddy (where the domain is registered) it's set up in Gmail—and the customer doesn't know which account is the Google admin account associated with the domain. For all we know it could be the previous developer—again.

I've been able to dig up the A, MX, and TXT records, and I'm seeing references to dreamhost.com (where the nameservers are at) in the SPF data in the TXT records. Am I going to have to update these records, or will it be safe to just leave them as they are and simply update the A record as originally planned?

A couple of years ago, I was invited for an interview after applying for a part time job as a C/C++/Assembly developer with customer contact to earn a bit of money while studying at university.
Throughout the whole interview they didn't ask me a single question related to the work I was expecting to do. Just a couple of questions about my team skills, how I would react in certain difficult situations and how my studies were going. Nevertheless they seemed pretty pleased with me and asked when I could start.
I was somewhat irritated by that, especially because I was still a beginner in some areas and made that quite explicit in my application. I asked what kind of projects I would be working on and what skill level was expected of me.
"It's pretty straightforward. Just pick up the phone and go through the checklists we'll provide. You'll pick it up quickly."

Wait what?!

Turns out they didn't have an opening for a programmer. They were looking for somebody for a first level phone support minimum wage job and simply used an old ad for a programmer's position "to attract more technically minded people".

I rejected respectfully...

What the actual fuck? Who even does something like that?

Story of my first successful project

Being part of a great team, I've shared in a lot of successes, one I am particularly proud of is my first attempt to use agile methodologies in a deeply waterfall-managment culture.

Time was June/July-ish and we applied for a national quality award where one key element in the application stated how well we handled customer complaint resolution.
While somewhat true (our customer service is the top-shelf good stuff), we did not have a systematic process in resolving customer complaints. Long story short,
the VP lied on her section of the application. Then came the 'emergency', borderline panic meeting (several VPs, managers, etc) to develop a process to better manage
complaints before the in-house inspection in December.
As most top priority projects go, the dev manager allocated 3 developers, 2 DBAs, and any/all network admins we would need (plus all the bureaucratic management that wanted their thumb in the pie).
Fast forward to August, after many, many planning meetings, lost interest, new shiny bouncing balls, I was the only one left on the project. The VP runs into the dev manager in the hallway and asks "Is my program done yet? If its not ready before December with report-able data, we will not win the award."
The <bleep> hit the fan...dev manager comes by...
Frank: "How the application coming along? Almost done?"
Me:"No, haven't really started coding. You moved Jake and Tom over to James's team, Tina quit, and you've had me sidetracked helping other teams because the DBAs are too busy."
Frank: "So, it's excuses. You really think the national quality award auditors care about your excuses? The specification design document has been done for months. This is unacceptable."
Me: "The VP finished up her section yesterday and according to the process, we can't start coding until the document is signed off."
Frank: "Holy f<bleep>ing sh<bleep>t! No one told you *you* couldn't start. You know how to create tables and write code."
Me: "There is no specification to write to. The design document is all about how they plan on reporting the data, not how call agents will be using the application to serve customers."
Frank: "The f<bleep> it isn't. F<bleep>ing monkeys could code against that specification, I helped write it! NO MORE F<bleep>ING EXCUSES! This is your top priority from now on!"

I was 'cleared' to work directly with the call center manager and the VP to develop a fully integrated customer complaint management system before December (by-passing any of the waterfall processes that would get in the way).

I had heard about this 'agile' stuff, attended a few conference tracks on the subject, read the manifesto, and thought "I could do this.".

Over the next month, I had my own 'sprints' and 'scrums' with the manager (at the time, 'agile' was a dirty word so I had to be careful of my words and what info I shared) and by the 2nd iteration had a working prototype.
Feature here, feature there (documenting the 'whys' and 'whats' along the way), and by October, had a full deployed application.

Not thinking I would get a parade or anything, the dev manager came back from a meeting where the VP was showing off the new app to the other VPs (and how she didn't really 'lie' on the application)

Frank: "Everyone is pleased how well the project turned out, except one thing. Erin said you bothered him too much with too many questions."
Me: "Bothered? Did he really say that?"
Frank: "No, not directly, but he said you would stop by his office every day to show him your progress and if he needed you to change anything. You shouldn't have done that."
Me: "Erin really seemed to like the continuous feedback. What we have now is very different than what we started with."
Frank: "Yes, probably because you kept bothering him and not following the specification document. That is why we spend so much time up front in design is so we don't waste management's time, which is exactly what you did."
Me: "We beat the deadline by two months, so I don't think I wasted anyone's time. In fact, this is kind of a big win for us, right?"
Frank: "Not really. There was breakdown in the process. We need better focus on the process, not in these one-hit-wonders."

End the end, the company won the award (mgmt team got to meet the vice president, yes the #2 guy). I know I played a very small, somewhat insignificant role in that victory, I was extremely proud to be part of the team.

I am put to the task of creating a Chat Robot in ChatFuel.

Cool, I thought at first.

Cool is not what I would call it at this point..one week later.

The size is a factor at play, for sure, it needs to point to 27 cities and give individual information, handle e-mails, phone, automate e-mails.. a bunch of stuff.

Now, I am located in Sweden.
{{city}} as a set user attribute acknowledges Gothenburg and geolocation thusly worked fine for my boss. But not for me, and won't work for any other city.

So..Global AI calling for static blocks it is... 27 blocks...

For two languages.. 54 blocks...
Static pointing to the first answer for every individual block multiplies this by a factor of two. 108 static blocks. Fine.

I have since realized that my ChatFuel-Luddite ways were limiting the expected performance of the end result and learned that most other set attributes in ChatFuel work fine. Yay.

So we set up everything the last 54 blocks need to do with user attributes and to my surprise it works, really well at that. The answer from a user that is a correct city puts you into a block that is a series of questions using user attributes, both {{first_name}} and {{last_name}}, asks for e-mail and phone, displays an image and stuff like that.

Now.. as I attempt to copy these blocks..

THEY JUST POOP OUT CHUNKS OF THE ORIGINAL BLOCK. IT'S INCONSISTENCY IS STAGGERING. IT NEVER REALLY COMPLETES THE DUPLICATION, NO ERROR MESSAGE OR ANYTHING.

Which then reminded me of when my boss asked why everything was botched earlier in the project, at that point I copied the entire bot as a fallback and worked with my change in the copy first for safety reasons, didn't work, copy wasn't entire.

Wasted fucking hours on this.
I'm glad my boss is cool, and the job is easily worth it. I actually think that the design aspect of ChatFuel is nice, and the people behind it are kind in the facebook group and all. I don't think they're trying to be mean. But holy shit.

This has been a mental anguish that levels pissing bleach filled with fire ants.

" You could've easily solved this with APIs and third-party geofencing services ", yeah, but their services won't stack for the customer, nice attempt though.

Deep breaths.

I'm curious, why do you guys seem to always put up with "I changed my mind, I need it by Friday" kind of requests? "I've pulled an all-nighter, because customer wanted it before the holidays" - didn't you agree to do it after the holidays? Did the customer come by with a bag of money for you to put away everything else for them? Even if you do get paid extra, do you really get that much more to make your suffering worth it?

For a moment, hold your php-hate in..

..FOR FUCKS SAKE they turned off warnings and errors on the server for customer applications. What the fuck. I mirrored one of those to fiddle around at home to find all generated files stuffed with "warning: we have no idea what we are doing at every line".

FML.

And yeah, the solution for my end is kind of simple, turn them off, too, but how about coding it the right way?:I

I would enjoy a position where I would have to write tons of tiny scripts for solving different logic problems. Tweak data, visualise it, pass it through different mediums. I would feel the best in research, implementing and testing different ideas, and build solutions for later use. Right now I'm on the first line at the customer site where the upcoming problems have to be solved instantly, I have the constant feeling that the thing could be much more efficient but there is no time for change, test and implement differently, so I'm not really using my full capacity on anything. I'm kind of a user of the built stuff but I feel more a developer. At the other end I'm satisfied and this is the best job I ever had :)

The customer service dept at Koss Headphones sent me an adapter gratis for my Pro 4/AA headphones so I could listen to loud rock and roll on my pc. I've been using Koss exclusively since I rec'd a pair for Christmas in 1971. Despite the natural deterioration in sound quality on a PC, I found I could hear more on certain Rolling Stones soundboards [the ones in question are Philadelphia 1972 and New York City a week later]. So I penned a rather whimsical email to Michael Koss, who actually replied with a letter, the kind we used to lick stamps for and put in a mailbox.
OK, that PC died. And the HP I have somehow has a really loose jack so the whole mechanism will slide out if you move the least little bit. It happened so often I became shell shocked about listen to loud music on my headphones at night when my nabes were sleeping because I didn't want to wake anybody up.
Finally, after too much jiggling, the end bit of the adapter got stuck in the headphone jack. Koss sent me another adapter gratis. Last night, I got out my headphones, removed the new adapter from its envelope, and inserted tweezers into the jack to pull the broken off bit out.
Except the broken off bit slid deeper into the jack. On my own, I have been able to rig the pc so I can use the speakers. And a friend who can remove the bit of the jack stuck in the jack will be over in a couple of days.
I went online and googled the methods others have used to remove broken off bits. That was worth the keystrokes!
In any case, I just wanted to say something about the irony of expecting the problem to be over and then having a few days more to live with the broken bit.

We are building a cloud iot environment currently for one of our customers. I'm kind of the head of the cloud backend. Well first the customer needed the product a month earlier. Then today on my last day before vacation, they wanted to test theire devices in our dev environment. Have they ever heard of read only friday? And why do people still fuck up json payload in 2020

Me: Why do we do this this time consuming, low value thing?
My tech lead: Because if we don't, a box becomes red on some executive report.
Me: Why is this deadline so important? It's not customer facing or any kind of critical bug/vulnerability?
My tech lead: Because it was a company wide mandate, and we'll show up on some executive report if we're late.
Me: *angry dev noises*

They must dole out lashings to the tech leads and the directors any time we fail to meet some completely arbitrary demand. The act like the world is going to end any time we get too close to a deadline 🤦‍♂️

Makes no sense that they then turn around and worship the ground senior leadership walks on. I wonder if it's some weird form of stockholm syndrome.

Had a customer, for whom we were preparing app for some kind of prize game (you scan a QR code and get a lottery ticket) wanted to name the app "Prize game <name of the client>"...

I'm having a weird time with my current project.There are many companies involved and we are several teams coordinating with each other. My team was initially very large, for various reasons we were divided into smaller groups and I must say that the transition has been catastrophic.

We are doing SCRUM…sort of. The customer assigns the tasks to be completed at the end of the sprint, the story points are given without full understanding of the implementation and the deadlines are tights. I always find myself rushing to the release day with code that isn't production-ready but since the customer requests it and there's no objection among my superiors (please note, i tell them the deadline is tight) I gotta rush to deliver.

The customer doesn't know what he wants, but if he does know the deadline is unreasonable, or if he has just an idea of what he wants he still demands it... somehow without specifying what kind of implementations is expecting.

The current senior project developer takes everything (any task) as an emergency, it's never possible to defer to the next sprint, it's quite demeaning.

And I'm here wondering if maybe I've missed something, if the project simply lacks method and coordination, if I have more responsibility than I think, if my project leadership is too absent but I know one thing, at the moment I'm in anxiety about the current sprint due date because there is a task that will take longer than expected.

Any advice?

I hate trying to explain the difference between vendor and internal development. There is a clear difference. Siloed information and profit are important with a vendor to maintain the relationship with the customer. There are no real motives to do things at the best interest of the business with vendor development. Internal development is the exact opposite. There is a time where you need both but some kind of decision tree should be made around that. #rantoff

This is a repost of an original rant posted on a request for "Community Feedback" from Atlassian. You know, Atlassian? Those beloved people behind such products as :

• Thing I Love™
• Other Thing You Used One Time™
• Platform Often Mentioned in Suicide Notes, Probably™*

Now this rant was written in early 2022 while I was working in an Azure Cloud Engineer role that transformed into me being the company's main Sysadmin/Project Manager/Hiring Manager/Network Admin/Graphic Designer.

While trying to simultaneously put out over 9000 fires with one hand, and jangling keys in the face of the Owner/Arsonist with the other, I was also desperately implementing Jira Service Desk. Normally this wouldn't have been as much of a priority as it was, but the software our support team was using had gone past 15 years old, then past extended support, then the lone developer died, then it didn't work on Windows 10, then only functioned thanks to a dev cohort long past creating a keygen....which was now broken. So we needed a solution *now*.

The previous solution was shit of a different tier. The sight of it would make a walking talking anthropomorphised sentient puddle of dogshit (who both eats and produces further dookie derivatives) blush with embarrassment. The CD-ROM/Cereal Box this software came in probably listed features like "Stores Your Customer's First AND (or) Last Name!" or "Windows ME Downgrade Disk Included!" and "NEW: Less(-ish) Genocide(s)"!

Despite this, our brain/fearless leader decided this would be a great time to have me test, implement, deploy, and train everyone up on a new solution that would suck your toes, sound your shaft, and that he hadn't reminded me that I was a lazy sack enough lately.

One day, during preliminary user testing I received an email letting me know that the support team was having issues with a Customer's profile on our new support desk. Thanks to our Owner/Firestarter/Real World Micheal Scott being deep in his latest project (fixing our "All 5 devs quit in the last 12 months and I can't seem to hire any new ones" issue (by buying a ping pong table)), I had a bit of fortuitous time on my hands to investigate this issue. I had spent many hours of overtime working on this project, writing custom integrations and automations, so what I found out was crushing.

Below is the (digitally) physical manifestation of my rage after realising I would have to create / find / deal with a whole new method for support to manage customer contacts.

I'm linking to the original forum thread because you kind of need to have the pictures embedded in said reply to get really inhale the "Jira-Rant" ambiance. The part where I use several consecutive words as anchor links to tickets with other people screaming into the void gets a bit sweet n' savoury too - having those hyperlinks does improve the je ne say what of it all.

bit.ly/JIRANT (Case Sensitive)

--------------------------

There is some good news at the end of this brown n' squirty rainbow though!
Nice try silly little Jira button, you can't ruin *my* 2022!

• I was able to forget all about Jira a month later when I received a surprise vacation home! (To be there while my Mom passed away).
• Eventually work stress did catch up to me - but my boss thoughtfully gave me a nice long vacation! (By assaulting *while* firing me (for emailing in a vacation request while he was a having a bad (see:normal) day))

I can work productively and for very long hours with a lot of stuff which many dev considers productivity hurdles:

- single small monitor? No problem (in fact in one occasion in which my roommate accidentally broke my laptop charghing port and I couldn't get a spare I worked on an iPad connected trough SSH to a Linux machine completing one of the hardest tasks I ever did without significant loss of productivity)
- old machine? That's ok as long as I can run a minimal Linux and not struggle with Windows
- noise and chatter around me? A 10€ pair of earbuds are enough for me, no noise cancelling needed
- "legacy" stack/programming language? I'd rather spend my days coding in Swift or Rust but in the end I believe which is the dev and its skill which gets the job done not fancy language features so Java 8 will be fine
- no JetBrains or other fancy IDE? Altough some refactoring and code generation stuff is amazing Neovim or VS Code, maybe with the help of some UNIX CLI tools here and there are more than enough

despite this I found out there is a single thing which is like kryptonite for my productivity bringing it from above average* to dangerously low and it's the lack of a quick feedback loop.
For programming tasks that's not a problem because it doesn't matter the language there's always a compiler/interpreter I can use to quickly check what I did and this helps to get quickly in a good work flow but since I went to work with a customer which wants everything deployed on a lazily put together "private cloud" which needs configurations in non-standard and badly documented file formats, has a lot of stuff which instead of being automated gets done trough slowly processed tickets, sometimes things breaks and may take MONTHS to see them fixed... my productivity took a big hit since while I'm still quick at the dev stuff (if I'm able to put together a decent local environment and I don't depend on the cloud of nightmares, something which isn't always warranted) my productivity plummets when I have to integrate what I did or what someone else did in this "cloud" since lacking decent documentation everything has do be done trough a lot of manual tasks and most importantly slow iterations of trial and error. When I have to do that kind stuff (sadly quite often) my brain feels like stuck on "1st gear": I get slow, quickly tired and often I procrastinate a lot even if I force myself out of non work related internet stuff.

*I don't want this to sound braggy but being a passionate developer which breathes computers since childhood and dedicating part of my freetime on continuously improving my skill I have an edge over who do this without much passion or even reluctantly and I say this without wanting to be an èlitist gatekeeper, everyone has to work and tot everybody as the privilege of being passionate in a skill which nowadays has so much market

My Dell PC decided to show "Unrecognized AC adaptor" error on startup.

Spent 4 hours trying to find a solution and almost declared as dead the AC cable even if current was still flowing kind of fine.

Suddenly it starts working again with nothing changed.

Dell, you just lost a possible customer.

Well I'm back on this stupid project with this stupid Product Owner and I really hate this, it really demotivates me.

I was assigned to this project (data analytics) for like 6 months, working alone with this stupid PO that knows nothing about team management or project management.

The guy had a "methodology" where he established all task to be done daily and would not tell me what we have to do in the entire project but instead would tell me day by day all the tasks to be done in each day. This means that HE was the one making the time estimation which is plain wrong!.

Anyways, I talked to him and told him that I need to have a wide overview of the project in order to be able to make a good time estimation, and it kind of worked.

But the guy is a pain in the ass, calls me every 4 hours to "talk" about the project and texts me every hour to check "how are we doing?".

This project was killing me, I had no motivation to work on it, I hated every minute of it, I didn't like it at all to the point my boss (not him) talked to me and asked me what was wrong with me. I told him: This is not the project for me. He told me: Ok let's try to move you to another project.

After six months of agony, the project was stale (customer approval, paperwork, blah, blah) I was assigned to two other projects that I liked, more software architecture and development, not data analytics.

And last week my boss came back to me with "well, the project was approved so we need you back at it".

WHAT PART OF I'M NOT THE RIGHT GUY FOR THIS PROJECT DIDN'T YOU GET?

Now I'm again with this dude, calling me, texting me, sending me infinite emails, asking for minutely updates...

I really don't want to be working on this project.

Hello, everybody,

I would like to support self-employed software developers in the future to increase their efficiency and at the same time attract their desired customers.
In order to be able to offer first-class support, I need an impression of the current problems in software development.
Therefore I am happy about every answer you can give me to the following questions.

What is currently holding you back most in development?
What is currently the biggest challenge with or at your customer?
Where do you see your biggest challenge as an self-employed software developer?
How much time do you invest in your further education?
Which techniques, working methods and/or principles do you already apply?

Briefly about me: I have been a software developer for 19 years out of passion. Starting as a hobby, I have made it my profession. I have spent many years developing system and technically driven solutions. I lost a lot of time until I actually developed on a professional level and therefore efficient, sustainable and process-oriented. Only 5 years ago I gained this knowledge and increased my efficiency in development enormously within a very short time. Since I myself lost a lot of time before I actually developed professionally, I would like to help you with this knowledge and increase the efficiency in your development.

I look forward to your answers and thank you in advance.

Kind regards
Alex

I can't imagine what kind of fag would be amused to some soul defining level by the idea of frustrating a customer til they get yelled at

Fucking toad
Also hotels.com is apparently all that we have come to expect from websites in general