Joined devRant on 1/6/2020
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Got call from extremely angry customer, our product is shit and doesn't work. At all. Important customer so I went to visit.
He had the perfect setup, our product to the left, our competitor's to the right.
He connected the Ethernet cable to their product, it worked. He plugged it out and connected to ours... Nothing. Shit.
I started to debug on the premises, took logs, everything. It seemed like our product didn't receive any data at all. What the fuck? Tried everything, debugged low level, still nothing. Sweating as hell.
After two hours I got a strange feeling. So I swapped place, our product to the right, competitor's to the left. Now OUR product worked, competitor's zilch.
THE FUCKING ETHERNET CABLE HAD A GLITCH. IF YOU BENT IT TO THE RIGHT IT WORKED, IF YOU BENT IT TO THE LEFT IT WAS BROKEN.
I had never seen a customer be this embarrassed in my life. He apologized to me, my boss, his boss, the Queen, everyone.
We got the contract.19
A young guy I work with burst into tears today, I had no idea what happened so I tried to comfort him and ask what was up.
It appears his main client had gone nuts with him because they wanted him to make an internet toolbar (think Ask.com) and he politely informed them toolbars doesn't really exist anymore and it wouldn't work on things like modern browsers or mobile devices.
Being given a polite but honest opinion was obviously something the client wasn't used to and knowing the guy was a young and fairly inexperienced, they started throwing very personal insults and asking him exactly what he knows about things (a lot more than them).
So being the big, bold, handsome senior developer I am, I immediately phoned the client back and told them to either come speak to me face-to-face and apologise to him in person or we'd terminate there contract with immediate effect. They're coming down tomorrow...
So part my rant, part a rant on behalf of a young developer who did nothing wrong and was treated like shit, I think we've all been there.
We'll see how this goes! Who the hell wants a toolbar anyway?!279