Client: the platform isn't sending emails

Dev: I'll look into it

(Finds all emails are being sent without issue)

Client: I just tested and I'm not receiving emails. This is obviously a site wide bug and I'm upping the priority to "Critical". I'm also getting everyone over here involved.

(Looks into clients account)

Dev: you didn't turn the setting on to allow emails to be sent to you.

Client: this is still a site wide bug that is affecting everyone.

(Provides screenshots showing emails are being sent and opened. Client closes ticket and doesn't respond anymore)