User: Can you recover my files? I "rm -rf' my home drive.

Helpdesk: Uh... No.

User opens a Helpdesk ticket: "I accidentally erased my work and since my computer needs to be
re-formatted, I would like a newer, lighter 13" model. I wanted to switch
earlier but didn't because it is a hassle.
I need this urgently so I can start setting it up.

Helpdesk: (face palms) *he just wanted an upgrade