I swear I get multiple emails every week from a person who's forgotten their password but instead insists our software is broken. "Account Broken, Can't Login!"

I've started just replying to these emails without even checking their accounts anymore -- or even opening up the system.

I'll say, "I'm sorry to hear that! I've looked into your account and it should work now."

I always get a reply back "THANKS! It works great now!"

Then I facepalm.

  • 4
    I just grab the reset password link and tell them to use it 😂
    I might try your approach though 😍
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