I swear I get multiple emails every week from a person who's forgotten their password but instead insists our software is broken. "Account Broken, Can't Login!"

I've started just replying to these emails without even checking their accounts anymore -- or even opening up the system.

I'll say, "I'm sorry to hear that! I've looked into your account and it should work now."

I always get a reply back "THANKS! It works great now!"

Then I facepalm.