TL;DR
I just got a mail from our universities tech support for a ticket I openend a fucking year ago... They didn't respond for a whole year and are now working on it?

One year ago I had problems connecting to eduroam on my Linux machine. No matter what settings I tried I never got it to work.

So I decided to open a ticket at my universities tech support. Fairly fast they answered me and tried to find what the problem was. Somehow only half my username made it to their server which means their is no way I can log in.

The conversation went on for a few mails but we never managed to solve the problem...

Now after one year they send me a mail stating that I can call them if I still have this problem.

Wtf? Who answeres to a ticket from one year ago? Why is the ticket still open? Did they work on it or just randomly decide to reply to old mails? Why didn't they write anything in the meantime?