We rolled out yesterday a new update out to our Desktop application. The goal was to do it last weekend but we failed for reasons. The update is a success and now we (devs, project manager, QA, COO, support) got an angry email from our CEO, he mentioned:
- He is very disappointed in the whole process
- we released it without a coordinated marketing campaign
- That the devs should have communicated to the customers
- That the devs should have communicated internally more
- That support is getting a lot of new support tickets. I asked support, they counted 0 for this product in the last 7 days.
- Asked us to self-reflect how we can improve.

My project manager (who is currently on paternity leave) responded with an angry email to defend the dev team and pointed out that the CEO fired the marketing guy (again). The deadline is here for months, that the CEO literally ran the update locally and sold the update to new customers. He also called the CEO "lack of self awareness" and "not understanding the update process" and "disappointed in this approach". He also said that he asked the developers not to respond to the email.

Love me some drama between higher-ups