You know what defensive design is?
Huh?
Anyone?
This:

yeah this way of canceling a account sucks...

other bad example
I wanted to cancel the new york times online subscription. The only way to do that is by browsing deep down the FAQ only to find that you have to call a Callcenter during very specific times on specific weekdays for hefty price per minute. 😡

@heyheni woa that's even worse!!

The guys at webflow were nice at least-

let's hope the european privacy directive gdpr will change this shit.

@heyheni be sure to put that on a card you can change the number on.

@jeeper because of the terror retention marketing calls?

Oolala! another support@companyname.com email address. Just yesterday I was reading about this: https://medium.com/intigriti/...

@tacticalKimchi wow hehe cool story! thanks dor sharing.