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Storytime!

I got a ticket near the end of the day, asking to install a printer on a computer. The branch in question was in a different time zone (I'm in US-Pacific [GMT-07] and the computer was in US-Eastern [GMT-04]). I figured I wouldn't worry about it; after all, I had other tickets to work on that were much higher priority.

The next day I come into work and immediately get a message from one of my East Coast coworkers, telling me that this branch is calling and asking how the printer is coming. I told him to tell them I would call them a bit later. I do a couple of easy jobs and then begrudgingly call the branch. I listen to the phone tree that they have (which requires two button presses instead of one in order to speak with someone) and finally get in contact with a person... only to have the call disconnect.

I call back and ask for the person who called in the ticket and then followed up, who had apparently gone to lunch. I informed the person that I was just going to install the printer and it would be good to go. This would be fine... up until she mentioned she needed scanning functionality.

Now I wasn't sure if the driver we have in AD is set up with the scan functionality, so I said okay, but that meant I would have to get the driver from the website. The connection to our branches are about 1Mbps, so even downloading Java updates (60-ish MB) take about 5-10 minutes on a good day. The file for this printer was about 700MB (thanks HP). So I went and did other stuff while that downloaded.

I come back after it finished and started the install process. Right away it asks to re-seat the USB cable. So I call the branch. The call disconnects. I call again. It disconnects. I call one more time, and finally get the person who called the ticket in. I instruct him to re-seat the cable. He does. The driver starts doing its thing. I tell him I'll call back if I run into any issues and we hang up.

The driver goes through the install process for about 20 minutes, stops at 99%, then fails. I want to restart the computer, just in case there's a conflict somewhere, but that would require calling the store again, so I put it off.

About an hour later I get a message from another East Coast coworker, telling me the branch is calling about the printer again. I was in the middle of another call and said I would call back later. I do. It disconnects. I call again, and get the person who called the ticket in again. I tell him I want to restart the computer, but wasn't sure if it was okay. He checks with the people using it, who says it's okay, so I reboot. I hang up.

Once the computer comes back up I start the install process again. It asks to re-seat the cable. Fuck. I don't want to call the store again, so I open notepad and say "Please take out the printer's USB connection from the back of the computer."

Three. Fucking. People. Saw it. They moved the window and one even tried to close it, but they didn't re-seat the cable. I opened another window, telling them to call me at my number. They didn't. I called them. Got disconnected. I called them again, finally got someone, told them to re-seat the printer cable again. They do, thank god.

I say thank you and hang up. Continue the installer. It stops at 99% again and fails. I reboot the computer; screw it, I'm just going to install the driver from Active Directory. Check Devices and Printers. It's installed successfully. Hallelujah!

I get the printer set up for the various programs they use and print a test page. I call them one last time; their phone system sounding like they were connected via an underwater line connected by tin cans. I get someone.

$me: Hi, I want to know if the printer has printed something.

$them (garbled): -et me shee... yesh, it -rint-d a *beezelborp*.

$me: Perfect, I'm going to close this ticket! Thanks, goodbye! *hangs up*

tl;dr - I hate printers

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