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Linux, with maybe Ubunutu and Linux Mint being the biggest exceptions, is just not ready for the mainstream market because of factors like this. Until we have a Linux Genius bar it's always going to be like this.
@starrynights89 That is the biggest issue on Linux. It is all great, works better than everything else on the market if configured properly.
The downside is, it requires a little software knowledge and time to do that configurations.
Mainstream market just wants things to "work". They want to just press that power button and will do their stuff without touching anything else, and they are fucking right for demanding that. Unfortunately, FOSS concept is a little off with that.
For example, you don't need to know how cars work, in order to drive one. Knowing it is a plus, but nobody will be mad at you if you don't.
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