My sister bought an Acer A315-44P laptop in which the keyboard and the top cover are one unit and everything else is built onto that part, meaning that replacing the keyboard involves disassembling the entire laptop, the keyboard is among the most expensive replacement parts, and it's unique to the model. This is already infuriating and it's hard to attribute it to gross incompetence rather than deliberate malice motivated by unchecked greed, but what makes it completely indefensible is that their European parts distributors don't stock this part for most models so third party repair shops can't easily obtain one.

But to seal the whole ridiculous charade, THE FIRST-PARTY REPAIR SHOP DOESN'T PICK UP THE FUCKING PHONE. I've already capitulated, just accept my fucking money! What, do they really expect that if I have to go out and buy another laptop because they made it hard to fix, they won't fix it, and won't let me fix it, that I'll ever buy Acer again? What is the strategy here? Do they think they're Apple, so people take this bullshit? But even Apple has a repair service! I don't understand this business model at all.